Customer Service Executive (Bukit Mertajam/ Georgetown, Penang)

Allianz Malaysia; Bukit Mertajam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company is seeking a customer service representative to handle policy enquiries and support branch operations. The ideal candidate will possess a relevant degree and have 1-2 years of experience in customer service, preferably in the insurance or banking sectors. Strong communication skills and attention to detail are essential. This full-time position offers a dynamic work environment and opportunities for growth.

Qualifications

• 1-2 years of customer service or administrative experience, preferably in insurance, banking, or related fields.
• Ability to handle sensitive and confidential information with professionalism.
• Mobility to travel within Northern Region.

Responsibilities

• Assist customers with policy enquiries and premium payments.
• Support branch operational tasks like daily collection reconciliation and document management.
• Collaborate with internal departments to resolve customer and agent issues.

Skills

Communication

Attention to detail

Multitasking

Interpersonal skills

Proficiency in Microsoft Office

Multilingual proficiency

Education

Diploma or Bachelor's Degree in Business Studies/Administration/Management, Marketing, Finance/Accountancy/Banking, Commerce, Risk Management or equivalent

Tools

CRM systems

Microsoft Office

Job description

Does customer satisfaction inspire you?

Responsible for handling policy enquiries, assisting customers in policy renewals, processing service requests, and supporting day-to-day branch operations to ensure smooth service delivery.

You'll be responsible for:

• Assist customers (Life & General Insurance) in person and via phone with policy enquiries and premium payments
• Support branch operational tasks such as daily collection reconciliation, case scrutiny, document management, and policy servicing
• Collaborate with internal departments, such as underwriting, claims and sales, to resolve customer and agent issues efficiently
• Ensure compliance with company policies, procedures, and regulatory standards
• Maintain detailed records of customer interactions and transaction
• Familiarity with using ChatGPT for automating routine tasks and enhancing productivity
  
  

Important to your success:

• Possess a Diploma or Bachelor's Degree in Business Studies/Administration/ Management, Marketing, Finance/Accountancy/ Banking, Commerce, Risk Management or equivalent
• 1-2 years of customer service or administrative experience, preferably in insurance, banking, or related fields
• Good communication and interpersonal skills
• Strong attention to detail and multitasking ability
• Proficient in Microsoft Office and comfortable with CRM or policy systems
• Ability to handle sensitive and confidential information with professionalism
• Mobility to travel within Northern Region
• Multilingual proficiency is a plus
  
  

Disclaimer: Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

71870 | Operations | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.