Customer Service Executive (Based in Kuching)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency seeks customer service associates for an exciting career in a call center. Candidates will provide support through various channels and receive full training. This is a great opportunity for fresh graduates who excel in English and can work on a rotational shift.

Benefits

Training Provided

EPF & SOCSO

Sick leave

Annual leave

Quarterly staff recognition

Nice Working Environment

Qualifications

• Minimum SPM and above.
• Excellent in English in verbal, written, and comprehension.
• Fresh graduates welcomed.

Responsibilities

• Assist customers and provide excellent service.
• Handle complaints and escalate as needed.
• Manage inbound calls, emails, and live chats.

Skills

Customer service

Verbal communication

Written communication

Education

SPM

Job description

Job Responsibility

• To assist customer and provide good customer service experience to customer.
• Provide immediate solution and channel issues to the right platforms if possible.
• Escalate customer complaints and compliments in timely manner.
• Replying inbound call, email and live chats.
  
  

Job Requirements

• Minimum SPM and above
• Language Requirement: Excellent in English in terms of verbal, written and comprehension
• Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply â Full Training Provided
• Must be willing to work on 24/7 rotational shifts
  
  

Job Benefits

• Training Provided
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Nice Working Environment