Customer Service Executive (Airline Industry) - Fresh Grads Are Welcome to Apply!

Startek Malaysia; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in the airline industry is seeking candidates for a dynamic role in Petaling Jaya. The position involves handling customer inquiries, providing assistance with bookings and claims, and ensuring high levels of customer satisfaction. Ideal candidates will possess SPM, be fluent in Bahasa Malaysia and English, and demonstrate strong communication skills. Join a multicultural environment with opportunities for continuous training and career growth.

Benefits

Competitive salary package

Statutory and attractive benefits

Dynamic and multicultural work environment

Continuous training and career growth opportunities

Qualifications

• Proficient in Bahasa Malaysia and English (both spoken & written).
• Customer-focused with a positive attitude and team spirit.
• Able to work in 24-hour rotation shifts.

Responsibilities

• Handle inbound customer inquiries with professionalism and efficiency.
• Assist passengers with bookings, flight changes, baggage claims, and more.
• Deliver world-class service to ensure customer satisfaction.

Skills

Problem-solving

Communication

Interpersonal abilities

Multitasking

Education

SPM

Job description

Job Responsibility

What You'll Be Doing:

1. Handle inbound customer inquiries with professionalism and efficiency.
2. Provide accurate information and resolve issues via email and calls.
3. Assist passengers with bookings, flight changes, baggage claims, and more.
4. Deliver world-class service with patience, empathy, and enthusiasm to ensure the highest customer satisfaction with the right procedures.

Job Requirements

Who We're Looking For:

1. Candidate must possess at least SPM (Pass).
2. Proficient in Bahasa Malaysia and English (both spoken & written).
3. Strong problem-solving skills and attention to detail.
4. Excellent communication and interpersonal abilities.
5. Ability to multitask in a dynamic airline environment.
6. Customer-focused with a positive attitude and team spirit.
7. Able to work in 24-hour rotation shifts.

Job Benefits

1. Competitive salary package.
2. Statutory and attractive benefits.
3. Dynamic and multicultural work environment.
4. Continuous training and career growth opportunities.
5. Be part of a globally recognized airline brand.