CUSTOMER SERVICE EXECUTIVE AIR FREIGHT - PENANG

EFL Malaysia; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in global supply chain solutions seeks a Customer Service Executive for its Penang office. The successful candidate will create and manage shipments, ensuring compliance with required regulations, while building relationships with international clients. Candidates need strong communication skills in English, Bahasa, and Mandarin, with a solid background in logistics or freight forwarding.

Qualifications

• At least 3-5 years as Customer Service in logistics/freight forwarding industries.
• Confident, self-motivated, able to work in a team and independently.

Responsibilities

• Create bookings and shipments with accurate details.
• Coordinate with shippers and buyers for approvals.
• Arrange collection and provide documents for cargo submission.

Skills

Business proficient English

Strong relationship-building

Negotiating skills

Verbal and written communication skills (Bahasa & Mandarin)

Listening skills

Analytical skills

Education

Bachelor’s Degree or equivalent

Tools

Cargowise

Job description

CUSTOMER SERVICE EXECUTIVE AIR FREIGHT - PENANG

Create Bookings & Shipments on CW1 with accurate details & comply with CW1 requirements

Closing Job on time 48 hours after shipment departed

Booking with airlines once receiving SI from customer

sending the Flight schedule to customer / Overseas

Coordinating with Shippers / Buyers / Overseas for approval & following up with customers for the shipments with Draft AWBs and relevant Docs

Responding to customer email on time

Arranging Collection and provide relevant documents to Airport operations team in advance for preparation of cargo submission

Finalize the AWB and provide shipper with original HAWB and pre alert to agent

Sending invoice DN / CN to shipper / overseas agent

Escalation any problem

Maintaining and monitoring track & trace DSR with actual data

Position Requirements:

Bachelor’s Degree holder or equivalent

At least 3 -5 years as Customer Service (Logistics/Freight Forwarding industries)

Business proficient English skill

Strong relationship-building and negotiating skills

Confident, Self-motivated, able to work in a team and independently

Strong verbal and written communication skills Bahasa & Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Excellent listening and analytical skills

Knowledge in Cargowise system will be added advantage

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Your application will include the following questions:

Do you have previous invoicing experience? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Do you have customer service experience? Do you have freight forwarding experience?

EFL is more than just a freight forwarding company.

A leader in global supply chain solutions, EFL has provided air freight, ocean freight, warehousing and other solutions to the international shipping community. We offer an extensive service menu, backed by a network of owned offices and innovative facilities. Our innovative approach to freight forwarding combined with our willingness to embrace digital is the recipe for your business' success.

EFL is a recognized leader in freight forwarding across many verticals, including agriculture, apparel, pharmaceuticals, technology, automotive and more.

EFL is more than just a freight forwarding company.

A leader in global supply chain solutions, EFL has provided air freight, ocean freight, warehousing and other solutions to the international shipping community. We offer an extensive service menu, backed by a network of owned offices and innovative facilities. Our innovative approach to freight forwarding combined with our willingness to embrace digital is the recipe for your business' success.

EFL is a recognized leader in freight forwarding across many verticals, including agriculture, apparel, pharmaceuticals, technology, automotive and more.

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