Customer Service Executive

About the job Customer Service Executive

Company Background:

Our Client has the unique capability to take in e-waste (SW110 license from DOE) and is strong in providing advice on waste tax to foreign-invested companies here. On top of that, to promote the initiative, they are closely involved with various district authorities and commercial partners in delivering campaigns to educate and push the public to be part of the movement.

Job Responsibilities:

• A positive character who can be the "best friend" to the external stakeholders (customers or social media followers). He or she must possess the aptitude to serve beyond just a messenger.
• Managing Prospects.
• Manning corporate Web and WhatsApp enquiries.
• Have a clear understanding of the company's offerings and protocols.
• Handles replies and feedback from the public through any forms of company's media.

Job Requirements:

• Education: Service-related subjects.
• Languages: Fluent in English and Malay (Chinese optional). Ability to read/write in English and Malay.
• Experience: Minimum experience in corporate customer service (excluding front desk).
• Skills: Proficient in Windows and basic Microsoft software. Social media savvy.
• Personal Qualities: Positive attitude, strong communication skills, and a willingness to help.