Customer Service Executive

SummitNext; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is on the lookout for dynamic Customer Service Executives to join their expanding team. This role offers the chance to provide exceptional support to clients in the logistics sector, ensuring customer satisfaction through effective communication and problem resolution. With a focus on professional development and opportunities for promotion, this position promises a rewarding career path. If you are customer-oriented, possess strong communication skills in both English and Malay, and thrive in a fast-paced environment, this is the perfect opportunity for you to shine.

Benefits

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Parental Leave

Opportunities for promotion

Professional development

Qualifications

• Diploma and above required for this role.
• 1-2 years of BPO experience is advantageous.

Responsibilities

• Respond to customer inquiries via calls, emails, and other tools.
• Resolve customer complaints to achieve high satisfaction.

Skills

English communication skills

Malay communication skills

Customer-oriented mindset

Interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma

Tools

Internal system

Job description

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position
Customer Service Executive (Malay English, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast-paced working environment and work under pressure.

Job Type

• Full-time, rotational shift, 5 days a week.

Salary

• Basic RM2000.
• Performance KPI (up to RM250 per month).

Benefits

• EPF, Socso.
• Birthday Leave.
• Maternity leave.
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion.
• Professional development.

Expected Start Date:

• Immediately.

Know more about us at:
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.my/