Customer Service Executive

Atlas Copco; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading industrial solutions provider is hiring a Customer Service Executive in Shah Alam. The role involves providing excellent customer service, managing orders, and fostering customer relationships. Ideal candidates should possess a degree in Business Administration or related fields and have at least 5 years of experience in customer service or logistics. Join a dynamic team and contribute to an organization that values trust, accountability, and career growth.

Benefits

Culture of trust and accountability

Lifelong learning and career growth

Comprehensive compensation and benefits

Health and well-being

Qualifications

• At least 5 years of working experience in sales, marketing, customer service or logistics.
• Proficient in reading, speaking, and writing in English/Malay.
• Knowledge in Incoterms and Trade Compliance.

Responsibilities

• Provide exclusive service to customers based on their requirements.
• Timely C4C order processing and limit delays.
• Maintain relationships within the company and promote teamwork.

Skills

Customer-oriented

Problem-solving skills

Multi-tasking

Proficient in MS Excel

Knowledge of ERP (SAP)

Proficient in English/Malay

Education

Degree in Business Administration / Logistics / Supply Chain

Tools

PowerBI

Job description

Overview

Company name: Atlas Copco (Malaysia) Sdn. Bhd.

Date of posting: Sep 11, 2025

Customer Service Executive

We are hiring Customer Service Executive to join our team in Shah Alam.

About the role:

Customer Service: provide exclusive service to customers based on their requirements before, during and after a purchase.

Order Management: C4C order processing of sales to customers in Malaysia and Singapore. Support company customer service management. Communicate demand changes in advance to support business in service. Co-ordinate with Sales Personnel / Business Line Managers and Credit Control on credit checks. Attend to resellers / customers or any internal enquiries on related customer service matters. Timely C4C order processing and limiting delays in booking in line with The Way We Do Things. Improve and standardize order processing procedures. Support customer care function by providing proactive Sales Process Management or solution development.

Operational Excellence Index (OEI): Maintain master data of Customer Quality Dashboard in SA. Work closely with sales personnel in continuous maintenance of updated customer information.

Relationship Management: Customer retention, assuring quality products, giving timely information, resolving product issues, helping customers find what they need, offering good after-sales service and delivering commitment. Improve Customer experience management by increasing response rate. Capture mindshare and strengthen presence with customers.

Product Improvement: Register complaints, analyze and pass on to the appropriate department with suggestions for improvements. Follow-up complaints until closure.

Lead Generation: Persuade customers about the worth and benefits of a specified product or service.

Team Building: Maintain good team collaboration and act as a link between customers and other departments. Pass on customer details, comments, and suggestions to the respective departments. Maintain relationships within the company and promote teamwork.

Reporting: Generate weekly reports for order delivery status and back orders; monthly reports for closing; yearly reports for relationship management analysis.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Experience Requirements:

• At least 5 years of working experience in business organization (sales, marketing, customer service or logistics)

Knowledge:

• Proficient in MS Excel; knowledge of ERP (SAP) is essential.
• Good PC literate knowledge; tools such as PowerBI/Automate are a plus.
• Proficient reading, speaking, and writing in English/Malay.
• Knowledge in Incoterms and Trade Compliance

Educational Requirement

• Possess at least a Degree in Business Administration / Logistics / Supply Chain or equivalent

Personality Requirements:

• Proactive problem-solving skills; customer oriented; multi-tasking; meticulous; proactive planning; resolving conflicts; analyzing information; able to work independently.
• Knowledge of customer services ethics, principles and procedures.
• Proficiency in administrative and documentation procedures.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site

This role requires you to work on-site at our office in Shah Alam, Malaysia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

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