CUSTOMER SERVICE EXECUTIVE

PEM Fasteners (M) Sdn Bhd; Seremban; On-site; MYR 30,000 - 40,000; Full time

Job summary

A well-established company in the manufacturing sector seeks a Customer Service Executive to enhance their customer relations and manage order processes. The role involves preparing reports, ensuring customer satisfaction, and maintaining communication with various departments. Ideal candidates should have a relevant degree and proficiency in both Mandarin and English. Fresh graduates are welcome as training will be provided.

Qualifications

• Fresh graduates are encouraged to apply as training will be provided.
• Preferably with sales or customer service experience in manufacturing industries.
• Ability to multi-task in a fast-paced environment with minimal supervision.

Responsibilities

• Monitoring order processing and liaising with production control.
• Preparing monthly reports and sales forecasts.
• Liaising with customers regarding product specifications and quality.

Skills

Proficient in Mandarin

Proficient in English

Multi-tasking

Education

Post-Graduate Diploma / Bachelor’s Degree / Professional Degree in Business Studies or equivalent

Job description

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Order processing involves monitoring progress and conferring with production control personnel to ensure timely delivery in accordance with customer requirements.

Prepare monthly reports for inter-company communication, such as sales versus budget reports.

Liaise with group companies on all matters related to the supply chain.

Prepare sales forecasts and estimates.

Provide information regarding product specifications, pricing, and updates to customers.

Liaise with the Quality Department to ensure products meet customer expectations and resolve quality-related complaints.

Monitor inventory levels to support schedule flexibility and customer demands.

Undertake any ad-hoc tasks as required.

Requirements:

Candidate must possess at least a Post-Graduate Diploma / Bachelor’s Degree / Professional Degree in Business Studies, Administration, Management, or equivalent.

Preferably with sales or customer service experience in manufacturing industries.

Ability to multi-task in a fast-paced environment with minimal supervision.

Proficient in Mandarin and English; ability to communicate effectively in both languages is required.

Fresh graduates are encouraged to apply as training will be provided.

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Your application will include the following questions:

• How many years' experience do you have as a Customer Service Executive?
• Which of the following qualifications do you possess?
• Do you have order processing experience?
• Do you have customer service experience?
• How many years' experience do you have with business forecasting?
• Do you have freight forwarding experience?
• Do you have invoicing experience?
• Which languages are you fluent in?

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