CUSTOMER SERVICE EXECUTIVE

PEM Fasteners (M) Sdn Bhd; Seremban; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to join their dynamic team. In this role, you will be responsible for managing order processing, ensuring timely delivery, and maintaining high customer satisfaction. Your ability to communicate effectively in Mandarin and English will be crucial as you liaise with clients and internal departments. This position offers a great opportunity for fresh graduates, with training provided to help you excel in a fast-paced environment. If you're looking to kickstart your career in a supportive and growth-oriented company, this is the perfect opportunity for you.

Qualifications

• Proficiency in Mandarin and English is required for effective communication.
• Sales or customer service experience in manufacturing is preferred.

Responsibilities

• Monitor order processing and ensure timely delivery.
• Prepare sales forecasts and monthly reports.
• Liaise with group companies and the Quality Department.

Skills

Customer Service

Order Processing

Sales Forecasting

Inventory Management

Communication Skills

Multi-tasking

Education

Post-Graduate Diploma

Bachelor's Degree

Professional Degree in Business Studies

Job description

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Order processing, monitors progress, confers with production control personnel to ensure timely delivery in accordance with customer’s requirements.

Prepare monthly reports to inter-company entities such as sales vs. budget reports, etc.

Liaise with group companies on all matters related to the supply chain.

Prepare sales forecasts and estimates.

Provide information regarding specifications of goods, product prices, and other updates to customers.

Liaise with the Quality Department to ensure product quality meets customer expectations and resolve customer complaints related to quality issues.

Monitor inventory levels to ensure sufficient stock to support potential increases in customer demand.

Undertake any ad-hoc tasks as required.

Requirements:

Candidate must possess at least a Post-Graduate Diploma, Bachelor's Degree, or Professional Degree in Business Studies, Administration, Management, or equivalent.

Preferably with sales experience or customer service experience in manufacturing industries.

Ability to multi-task in a fast-paced environment with minimal supervision.

Required language(s): Proficiency in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Fresh graduates are encouraged to apply as training will be provided.

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Your application will include the following questions:

• How many years' experience do you have as a Customer Service Executive?
• Which of the following qualifications do you have?
• Do you have order processing experience?
• Do you have customer service experience?
• How many years' experience do you have with business forecasting?
• Do you have freight forwarding experience?
• Do you have previous invoicing experience?
• Which of the following languages are you fluent in?

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