Customer Service Executive

Euro Chemo-Pharma Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in specialty chemicals is seeking a Customer Service Executive responsible for sales operations, documentation, and order processing. The ideal candidate will have a Diploma or Bachelor's in Business Administration and at least 2-3 years of experience. Strong interpersonal and communication skills are essential. Join this dynamic organization and contribute to its success while enhancing your professional skills.

Qualifications

• 2-3 years of experience in marketing or related field.
• Pleasant personality with good interpersonal and communication skills.
• Proficiency in JD Edwards system is an added advantage.

Responsibilities

• Assist in daily sales operation and sales support documentation.
• Handle orders via phone, email, or mail, ensuring accuracy.
• Collaborate with departments to ensure efficient operations.

Skills

Interpersonal skills

Communication skills

Teamwork

Education

Diploma/Bachelor’s degree in Business Administration

Tools

JD Edwards system

Microsoft software package

Job description

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• Assist in daily sales operation and sales support documentation including invoices, delivery order, collection, etc.
• Handling orders via phone, email or mail, and ensuring they include the correct prices, discounts and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements and all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.
• To monitor stock status and prepare purchase order for all stocks.
• Liaising with inside sales, purchaser and logistic team on the inventories and delivery status.
• Maintaining an efficient work environment while contributing to the overall success of the organization.
• Maintain a high level of cooperation and teamwork with outdoor sales staff.
• To coordinate with colleagues to enable smooth operation and instil team spirit to enhance productivity with minimum supervision.
• Any other duties assigned from time to time by the immediate superior/Management.

*This position will be based in Shah Alam for now, and will relocate to Sunway Square, Bandar Sunway by end of year 2025

Job Requirements:

• Diploma /Bachelor’s degree in Business Administration or equivalent.
• 2-3 years in marketing or related field.
• Proficiency in JD Edwards system is an added advantage.
• Pleasant personality with good interpersonal and communication skills.
• Conversant in Microsoft software package.

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Salary match Number of applicants Skills match

Your application will include the following questions:

How many years of inside sales experience do you have? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Do you have previous invoicing experience? Do you have order processing experience?

Euro Chemo-Pharma Sdn Bhd, incorporated in 1975, is one of the market leaders in distribution of specialty chemicals and ingredients to industries ranging food, pharmaceutical, industrial and personal care. In 2023, Euro Chemo-Pharma become a subsidiary of IMCD Group - a premier distributor, formulator, and solutions provider in specialty chemicals and ingredients from Netherlands.

With a strong presence across the country, including multiple offices, warehouses, and application laboratories, we leverage on local expertise and global industry knowledge. This unique combination allows us to offer tailored, sustainable solutions that meet the diverse needs of our customers.

Euro Chemo-Pharma Sdn Bhd, incorporated in 1975, is one of the market leaders in distribution of specialty chemicals and ingredients to industries ranging food, pharmaceutical, industrial and personal care. In 2023, Euro Chemo-Pharma become a subsidiary of IMCD Group - a premier distributor, formulator, and solutions provider in specialty chemicals and ingredients from Netherlands.

With a strong presence across the country, including multiple offices, warehouses, and application laboratories, we leverage on local expertise and global industry knowledge. This unique combination allows us to offer tailored, sustainable solutions that meet the diverse needs of our customers.

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What can I earn as a Customer Service Executive