Customer Service Executive

The deugro group is a globally active company serving the project logistics industry. Counting 1,200 employees worldwide in more than 40 countries, we are a true global network of logistics experts—for road and rail, ocean and air freight. We set the courses of tomorrow—today.

deugro is the first company of the deugro group. Since 1924, it has been the main business of the international project logistics company, founded in Frankfurt am Main, Germany. Every day, we face all the challenges of the logistics industry. Here is where employees like to keep an eye on really big objects while keeping a cool head—enabling us to come up with alternatives when the conventional path from A to B does not work.

Become a part of our international Operations team at one of our locations in Kelana Jaya, Malaysia. For the next possible date we are looking for you in fulltime as Customer Service Executive.

Tasks and responsibilities will include:

• Procurement of tariffs from forwarders, carriers, deugro branches and worldwide agents
• Reporting and documentation of all sales activities
• Management of suppliers, subcontractors, freight forwarders and third parties
• Coordination between warehouses, carriers and suppliers
• Organising trucking and intermodal shipments and making bookings with carriers and third parties
• Conducting freight rate negotiations with forwarders, carriers, freight handlers and deugro overseas offices and agent
• Responsible for receivables, payables, profit sharing and forecasting for assigned spot shipments or accounts
• Valuing freight and finding routes for freight movement
• Holistic communication with the customer regarding prices, shipment dates, delays etc.
• Support function/contact person for specific customers or project operations
• Assist in the preparation of RFQ and tender responses
• Reviewing and posting invoices and billing customers
• Build and maintain strong, long-term client and supplier relationships
• Conducting and assisting with market analysis on an ongoing basis
• Follow-up on orders to ensure delivery by the specified deadline
• Representing deugro at project meetings, sales meetings, proposal clarification meetings, negotiations, kick-off meetings and industry events
• Supporting the Pricing/Operations department in the preparation of commercial proposals

What you can contribute:

• Educational background and at least 3 years of relevant experience in the freight forwarding industry
• Solid experience in dealing with customer as well as good communication skills
• Very good proficiency with Microsoft Office Tools (Word, Excel, Power Point, etc.)
• Experienced in operating systems, Accounting Systems, Tracking Systems (CargoWise, Exact, CRM, etc.)
• These qualities characterize you: detail- and customer-oriented, analytical, organized
• Excellent communications skills in English (Cross-Functional and Cross-Cultural)

What we offer you:

A family-owned and run company, deugro group has been active in the project logistics industry for nearly 100 years. With our sights continuously on the future, we are a prosperous company offering you a long-term perspective for your professional career. What’s more, you benefit from an attractive salary and a modern workplace, with the option to work remotely—ensuring flexible working hours and individual development opportunities. We want to work with people who not only bring the right résumé/CV, but who also pursue their ideas with passion and put them into action with commitment.

Contact:

Do you value a motivating, international environment with opportunities for development and freedom? Send your application including your salary expectations and a possible start date.

deugro Projects (Malaysia) Sdn. Bhd.

Marco Miraglia

Unit 3-2, Level 3, Tower 9, UOA Business Park, No., U1/51A, Seksyen U1, Shah Alam, Selangor Darul Ehsan 40150 MYS

www.deugro.com