Customer Service Executive

Fastroll Labels (M) Sdn. Bhd.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Selangor is seeking a dynamic Account Manager to manage customer accounts and ensure exceptional service. The role involves handling customer inquiries, processing orders accurately, and resolving issues efficiently. Candidates should possess strong communication and problem-solving skills, alongside a dedication to client satisfaction.

Benefits

EPF, SOCSO, EIS

Medical Claims

Medical Insurance

Cash rewards for good performers

Career growth & stable company

Qualifications

• Dynamic and customer-focused individual.
• Skilled in utilizing computer systems for record-keeping.
• Ability to handle multiple accounts effectively.

Responsibilities

• Serve as primary contact for customers and manage inquiries.
• Process orders accurately and track delivery schedules.
• Resolve complaints and gather customer feedback.

Skills

Customer support

Communication

Problem-solving

Multitasking

Job description

**Summary:**

We are seeking a dynamic and customer-focused Account Manager to join our team in Selangor, Malaysia. The Account Manager will be responsible for managing customer accounts, providing exceptional customer support, resolving issues, and driving sales through effective communication and problem-solving skills.

**Key Responsibilities:**

Customer Interaction:

• Serve as the primary point of contact for customers, responding to inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and company policies.
• Utilize computer skills to maintain accurate records and manage customer data
• Multitask efficiently to handle multiple customer accounts simultaneouslyOrder Proces

Order Processing:

• Process customer orders promptly and accurately, ensuring that all details are correctly entered into the system on the same day.
• Issue job tickets, attaching samples if applicable, and ensure that all documents, such as job tickets and customer purchase orders, are accurate and properly filed.
• Track orders and update customers on the status of their orders, including delivery schedules.
• Work closely with other departments (e.g., Sales, Production) to ensure seamless service delivery and resolve customer issues.

Issue Resolution:

• Address and resolve customer complaints and concerns in a timely manner.
• Coordinate with relevant departments to find solutions and ensure customer satisfaction.

Customer Feedback:

• Gather and document customer feedback to identify areas for improvement.
• Provide feedback on management on customer trends and areas needing attention.

Pricing and Documentation:

• Ensure pricing on purchase orders and quotations are accurate.
• Advise customers on delivery by checking and updating the CERM system according to production schedules.
• Follow up with customers on artwork approvals, pricing inquiries, and other related matters.

**Benefits**

• EPF, SOCSO, EIS
• Medical Claims
• Medical Insurance
• Cash rewards for good performers
• Career growth & stable company