Customer Service Executive

PHP Group Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join PHP Group Sdn Bhd as a Customer Service Executive in Seri Kembangan, Selangor. In this full-time role, you will provide exceptional support as the first point of contact for customers, managing inquiries, complaints, and operational excellence. Ideal candidates are SPM graduates or higher with strong English and Bahasa Malaysia skills, and excellent organizational capabilities.

Benefits

Base Salary + Annual Bonus

Yearly Performance Increment

EPF & SOCSO Contributions

Medical & Hospitalization Coverage

Qualifications

• SPM or higher qualification required, Diploma or Degree preferred.
• Proficiency in English and Bahasa Malaysia essential.
• Soft skills such as excellent organizational and time management skills are highly valued.

Responsibilities

• Handle inbound customer inquiries via phone/email/chat.
• Resolve issues related to orders, billing, and service requests.
• Log interactions accurately in CRM systems.

Skills

Proficiency in English

Proficiency in Bahasa Malaysia

Excellent organizational skills

Time management skills

Education

SPM or higher qualification

Diploma / Degree (preferred)

Tools

Microsoft Excel

Job description

Join the customer service team at PHP Group Sdn Bhd as a Customer Service Executive in our Seri Kembangan, Selangor office. In this full-time role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.

What you'll be doing

• Customer Support (90%)
• Handle inbound customer inquiries via phone/email/chat
• Resolve issues related to orders, billing, and service requests
• Professionally manage complaints with empathy
• Operational Excellence (10%)
• Log interactions accurately in CRM systems
• Route complex cases to relevant departments or personnel
• Generate daily reports using Microsoft Excel

What we're looking for

• SPM or higher qualification (Diploma / Degree preferred)
• Proficiency in English & Bahasa Malaysia
• Soft Skills
• Excellent organizational & time management skills

Benefits

• Base Salary + Annual Bonus
• Yearly Performance Increment
• EPF & SOCSO Contributions
• Medical & Hospitalization Coverage

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Application Questions

• What's your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years of experience do you have as a Customer Service Executive?
• Which languages are you fluent in?
• Do you have customer service experience?
• How would you rate your Mandarin language skills?
• Which Microsoft Office products are you experienced with?

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