Customer Service Executive

YST Ewarehouse; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing logistics service provider is seeking a Customer Service Executive in Selangor. The role involves addressing customer inquiries, processing orders, and collaborating with sales teams to ensure client satisfaction. Ideal candidates should possess strong communication skills and a relevant educational background, with attractive benefits including bonuses and various leave types.

Benefits

Attractive bonus pay-outs

Annual leave and compassionate leave

Safe working environment

Training provided

Medical Claim benefits

Overtime Pay

Qualifications

• High school diploma required; further education in Business or Logistics is plus.
• Previous experience in warehouse or logistics preferred.
• Fluency in English and Bahasa Malaysia is essential.

Responsibilities

• Handle customer inquiries via phone, email, and other channels.
• Process orders and manage delivery schedules.
• Resolve customer complaints to ensure satisfaction.

Skills

Communication skills

Problem-solving

Attention to detail

Teamwork

Education

High school diploma

Diploma/Bachelor's in Business Administration or Logistics

Tools

MS Office

WMS

Job description

We are looking for a dedicated Customer Service Executive to provide exceptional service to our clients. The successful applicant will be the frontline of communication, addressing customer inquiries and ensuring customer satisfaction with our services.

Responsibilities:

o Handle customer inquiries via phone, email, and other communication channels.

o Process orders, track shipments, and manage delivery schedules.

o Resolve customer complaints and issues promptly to ensure customer satisfaction.

o Coordinate with sales and operation teams to fulfil customer orders accurately and on time.

o Maintain detailed records of customer interactions, transactions, and feedback.

o Provide support to the sales team in managing customer accounts.

Qualifications:

o High school diploma; further education Diploma/Bachelor's degree in Business Administration, Logistics, or related field is a plus.

o Previous experience in a warehouse or logistics environment preferred.

o Strong communication skills, both verbal and written.

o Ability to work effectively under pressure and manage multiple tasks simultaneously.

o Excellent problem-solving skills and attention to detail.

o Proficient in MS Office

o Experience with WMS is a plus.

o Ability to work in a team and lead team member.

o Communication skill in both written and spoken English & Bahasa Malaysia

o Mandarin speaking will be added advantage

o Friendly working environment.

o Team culture - highly practical and results oriented

o We offer attractive bonus pay-outs to all our performing employees.

o We offer many types of leave including annual leave, compassionate leave, etc.

o We provide a safe working environment

o Training will be provided

o Additional Benefit: KWSP, SOCSO, Medical Claim, PCB, Annual Leave, Medical Leave, Overtime Pay and Annual Bonus provided

Working Hours

Mon to Friday: 9.00am to 6.00pm
Saturday: 8.30am to 1.00pm

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? Which of the following languages are you fluent in? What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Executive? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a customer service administrator? How much notice are you required to give your current employer?

YSTEWAREHOUSE SDN BHD BASED IN THE CENTRAL REGION IN THE STATE OF SELANGOR. IS RECOGNISED AS A FAST GROWING LOGISTICS SERVICE PROVIDER IN TEH E-COMMERCE SEGMENT.

YSTEWAREHOUSE SDN BHD BASED IN THE CENTRAL REGION IN THE STATE OF SELANGOR. IS RECOGNISED AS A FAST GROWING LOGISTICS SERVICE PROVIDER IN TEH E-COMMERCE SEGMENT.

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What can I earn as a Customer Service Executive