Customer Service Executive

Ajiya Berhad; Segamat; On-site; MYR 100,000 - 150,000; Full time

Job summary

Ajiya Safety Glass Sdn Bhd is looking for a Customer Service Executive in Segamat, Johor. This full-time position involves providing exceptional customer support, processing orders, and maintaining client interactions. Ideal candidates must have strong communication skills, attention to detail, and the ability to resolve customer inquiries efficiently. The role includes benefits such as medical coverage and career advancement opportunities.

Benefits

Comprehensive medical, optical, and dental coverage

Generous annual leave

Opportunities for professional development

Team-building activities

Performance bonus and increment

Staff canteen and lunch subsidy

Qualifications

• 1-2 years experience in customer service or client-facing role.
• Fluent in Mandarin, English, and Malay.
• Proficient in using Microsoft Office suite.

Responsibilities

• Responding to customer inquiries and requests.
• Processing and fulfilling customer orders accurately.
• Managing customer accounts and maintaining detailed records.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Job description

About the role

Ajiya Safety Glass Sdn Bhd is seeking a talented Customer Service Executive to join our dynamic team in Segamat, Johor. This full-time position will be responsible for providing exceptional customer support and ensuring seamless client interactions. As a key member of our Client & Sales Administration team, you will play a vital role in contributing to the overall success of our organisation.

What you'll be doing

Respond to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner

Process and fulfil customer orders accurately and efficiently

Provide accurate information about our products, services, and policies

Manage customer accounts and maintain detailed records

Assist with the resolution of customer complaints and issues

Collaborate with the sales and operations teams to ensure customer satisfaction

Continuously seek ways to improve the customer experience and identify opportunities for process improvements

What we're looking for

Minimum 1-2 years of experience in a customer service or client-facing role, preferably in the manufacturing or construction industry. Fresh Graduate is encouraged to apply.

Strong communication and interpersonal skills, with the ability to engage effectively with both internal and external stakeholders

Excellent problem-solving and critical thinking skills to handle customer inquiries and resolve issues efficiently

Proficient in using computer systems and office software (e.g., Microsoft Office suite)

Ability to work in a fast-paced environment and prioritise tasks effectively

A customer-centric mindset and a commitment to delivering exceptional service

Strong attention to detail and the ability to maintain accurate records

Can speak fluent Mandarin, English and Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Willing to work on Saturday

What we offer

At Ajiya Safety Glass Sdn Bhd, we are committed to providing a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive medical, optical and dental coverage

Generous annual leave

Opportunities for professional development and career advancement

Team-building activities and social events

Performance bonus and increment

Staff canteen and lunch subsidy

About us

Ajiya Safety Glass Sdn Bhd is a leading manufacturer of high-quality safety glass products in Malaysia. With over 30 years of experience in the industry, we are dedicated to providing innovative solutions and exceptional customer service. Our commitment to excellence and sustainability has earned us a reputation as a trusted partner for construction, automotive, and architectural projects throughout the region.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Which of the following languages are you fluent in? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have experience in a sales role?

Manufacturing, Transport & Logistics 101-1,000 employees

AJIYA BHD groups of building materials manufacturing companies, namely ASIA ROOFING INDUSTRIES SDN BHD, and AJIYA SAFETY GLASS SDN BHD. In line with our expansion plan in Malaysia and oversea operation, we continue to seek highly motivated, committed and looking forward for career advancement opportunities applications to join our team.

AJIYA BHD groups of building materials manufacturing companies, namely ASIA ROOFING INDUSTRIES SDN BHD, and AJIYA SAFETY GLASS SDN BHD. In line with our expansion plan in Malaysia and oversea operation, we continue to seek highly motivated, committed and looking forward for career advancement opportunities applications to join our team.

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What can I earn as a Customer Service Executive