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Ajiya Safety Glass Sdn Bhd is looking for a Customer Service Executive in Segamat, Johor. This full-time position involves providing exceptional customer support, processing orders, and maintaining client interactions. Ideal candidates must have strong communication skills, attention to detail, and the ability to resolve customer inquiries efficiently. The role includes benefits such as medical coverage and career advancement opportunities.
About the role
Ajiya Safety Glass Sdn Bhd is seeking a talented Customer Service Executive to join our dynamic team in Segamat, Johor. This full-time position will be responsible for providing exceptional customer support and ensuring seamless client interactions. As a key member of our Client & Sales Administration team, you will play a vital role in contributing to the overall success of our organisation.
What you'll be doing
Respond to customer inquiries and requests via phone, email, and other communication channels in a timely and professional manner
Process and fulfil customer orders accurately and efficiently
Provide accurate information about our products, services, and policies
Manage customer accounts and maintain detailed records
Assist with the resolution of customer complaints and issues
Collaborate with the sales and operations teams to ensure customer satisfaction
Continuously seek ways to improve the customer experience and identify opportunities for process improvements
What we're looking for
Minimum 1-2 years of experience in a customer service or client-facing role, preferably in the manufacturing or construction industry. Fresh Graduate is encouraged to apply.
Strong communication and interpersonal skills, with the ability to engage effectively with both internal and external stakeholders
Excellent problem-solving and critical thinking skills to handle customer inquiries and resolve issues efficiently
Proficient in using computer systems and office software (e.g., Microsoft Office suite)
Ability to work in a fast-paced environment and prioritise tasks effectively
A customer-centric mindset and a commitment to delivering exceptional service
Strong attention to detail and the ability to maintain accurate records
Can speak fluent Mandarin, English and Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Willing to work on Saturday
What we offer
At Ajiya Safety Glass Sdn Bhd, we are committed to providing a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
Comprehensive medical, optical and dental coverage
Generous annual leave
Opportunities for professional development and career advancement
Team-building activities and social events
Performance bonus and increment
Staff canteen and lunch subsidy
About us
Ajiya Safety Glass Sdn Bhd is a leading manufacturer of high-quality safety glass products in Malaysia. With over 30 years of experience in the industry, we are dedicated to providing innovative solutions and exceptional customer service. Our commitment to excellence and sustainability has earned us a reputation as a trusted partner for construction, automotive, and architectural projects throughout the region.
If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.
Salary match Number of applicants Skills match
Your application will include the following questions:
Manufacturing, Transport & Logistics 101-1,000 employees
AJIYA BHD groups of building materials manufacturing companies, namely ASIA ROOFING INDUSTRIES SDN BHD, and AJIYA SAFETY GLASS SDN BHD. In line with our expansion plan in Malaysia and oversea operation, we continue to seek highly motivated, committed and looking forward for career advancement opportunities applications to join our team.
AJIYA BHD groups of building materials manufacturing companies, namely ASIA ROOFING INDUSTRIES SDN BHD, and AJIYA SAFETY GLASS SDN BHD. In line with our expansion plan in Malaysia and oversea operation, we continue to seek highly motivated, committed and looking forward for career advancement opportunities applications to join our team.
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What can I earn as a Customer Service Executive