Customer Service Executive

WAHOO Group Sdn Bhd; Seberang Perai; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a motivated individual to manage customer inquiries and enhance service quality. This role involves effectively handling sales interactions, preparing essential documentation, and ensuring customer satisfaction. The ideal candidate will possess a positive attitude, strong communication skills, and a commitment to integrity. Join a dynamic team that values collaboration and offers opportunities for career growth in a supportive environment. If you are passionate about customer service and eager to contribute to a thriving organization, this opportunity is perfect for you.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Dynamic and collaborative environment

Free Gym, Pool and Fitness Class Membership

Medical coverage and annual medical check-up subsidies

Annual Leave & Overtime Pay

EPF SOCSO

Qualifications

• Proven experience in sales and customer service required.
• Positive attitude and excellent communication skills are essential.

Responsibilities

• Manage customer inquiries and arrange class schedules.
• Prepare and control student certificates and reports.
• Handle face-to-face sales interactions confidently.

Skills

Sales Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

Diploma in Business

Diploma in Mass Communications

Job description

Job Responsibility

1. Manage new and existing customer inquiries.
2. Arrange replacement classes and communicate schedule changes.
3. Notify customers of class closures.
4. Must have proven experience in sales and the ability to close deals effectively.
5. Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.
6. Prepare, distribute and control student certificates, reports and starter kits.
7. Process customer payments and ensure timely collections.
8. Collect, review, and respond to customer feedback effectively.
9. Assist with enrollment for competitions and events.
10. Perform ad hoc tasks as assigned by management.
11. Support the execution of safeguarding policies.

Job Requirements

1. Language: English, Mandarin, Bahasa Malaysia
2. Education Background: Preferably Diploma in Business/Mass Communications.
3. Experience: Proven experience in customer service/helpdesk sector.
4. Personality: Positive learning attitude, responsible, honest, powered with integrity.
5. Communication Skills: Excellent communication and interpersonal skills.

Job Benefits

1. Competitive salary and benefits package.
2. Opportunities for career growth and advancement.
3. Dynamic and collaborative environment.
4. Free Gym, Pool and Fitness Class Membership.
5. Medical coverage and annual medical check-up subsidies.
6. Annual Leave & Overtime Pay provided.
7. EPF SOCSO