Customer Service Executive

Red Contact; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

Une entreprise innovante recherche un Exécutif du Service Client pour fournir un soutien aux clients et maintenir un haut niveau de satisfaction. Le poste implique de gérer les appels entrants, répondre aux préoccupations des clients et travailler en étroite collaboration avec l'équipe. Des opportunités de promotion et des avantages tels que des congés annuels et une couverture médicale sont offerts.

Benefits

Couverture médicale (y compris période d'essai)

Couverture dentaire et optique

Activités mensuelles (repas gratuits pour le personnel)

Voyage d'entreprise

Opportunités de promotion

Qualifications

• Expérience en tant qu'exécutif du service client ou similaire.
• Capacité à travailler en environnement de centre d'appels requise.

Responsibilities

• Gérer les appels entrants et aider les clients avec les questions.
• Assurer un suivi rapide des interactions avec les clients.

Skills

Communication

Gestion du temps

Résolution de problèmes

Education

Diplôme de niveau secondaire ou équivalent

Job description

Responsibilities:

1. Handle inbound calls and assist customers with inquiries and feedback regarding company products and services.
2. Provide accurate and understandable information to customers and support partners.
3. Address or escalate customer issues and complaints to the appropriate level.
4. Ensure timely follow-ups on customer interactions.
5. Maintain a high level of customer satisfaction while upholding a professional demeanor.

Benefits:

• Increment upon confirmation
• KPI Allowance up to RM300.00 upon confirmation
• Annual Leave & Statutory Leave
• No midnight shifts
• Medical Coverage (including probation period)
• Dental & Optical Coverage
• Monthly activities (indoor/outdoor, free meals for staff)
• Company Trip
• Opportunities for promotion

Work Location:

Unlock job insights

• Salary match, number of applicants, skills match

Application questions include:

• Right to work in Malaysia?
• Expected monthly salary?
• Qualifications?
• Years of experience as a Customer Service Executive?
• Experience in a call center?

redCONTACT Sdn. Bhd., established in 2016 with headquarters in IOI Boulevard, Puchong, is a wholly owned subsidiary of red ONE Network Sdn. Bhd., a pioneer in cost-saving communication services. The company is the only postpaid MVNO operating on Celcom Axiata’s network infrastructure.

red ONE Network Sdn. Bhd. restructured in 2012 with a new management team and launched the redONE brand in 2013, emphasizing transparency, simplicity, and competitive pricing.

The company has diversified into the BPO industry, aiming to deliver delightful customer experiences at lower costs, regardless of economic conditions.

Award: SME 100 for the year 2020