Customer Service Executive

Thales; Puchong; On-site; MYR 60,000 - 80,000; Full time

Job summary

Thales is looking for a motivated team player in Puchong, Malaysia, to manage customer orders and post-sales activities. The ideal candidate should have 5 years of relevant experience, strong organizational skills, and proficiency in Microsoft Office. The role involves collaboration with sales and technical teams to ensure customer satisfaction and billing accuracy.

Qualifications

• 5 years of relevant industry experience required.
• Experience in sales administration and logistics advantageous.
• Proficiency in English and Bahasa Malaysia needed.

Responsibilities

• Act as the main interface for customers during order processing.
• Manage post-sales activities for Personalisation Services.
• Contribute to contract reviews with Sales.

Skills

Organizational skills

Customer-oriented mindset

Interpersonal communication skills

Attention to detail

Problem-solving

Education

Minimum Diploma or Degree in any field

Tools

Microsoft Office

ERP systems

Job description

Location: Malaysia - Puchong, Malaysia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales established its presence in Malaysia in 1981 and is currently a strategic partner to key customers involved in defence, security, aerospace, and cybersecurity and digital identity. Headquartered in Kuala Lumpur, Thales has supported Malaysia’s defence ecosystem for over 40 years, delivering advanced solutions. We work closely with Malaysian businesses and government sectors to provide cutting-edge systems that ensure safety, security, and future readiness.

About The Job

We are seeking a motivated, reliable team player with strong organizational skills and a customer-oriented mindset. The ideal candidate demonstrates self-initiative, attention to detail, and the ability to perform well under pressure. Excellent interpersonal and intercultural communication skills are essential. A positive attitude and willingness to collaborate in a dynamic, fast-paced environment are key to success.

Responsibilities:

• Act as the main interface for customers, Sales, Technical Consultants, and Perso Center stakeholders during order processing.
• Manage post-sales activities for Personalisation Services, including Allynis Added Services.
• Follow up on Personalisation orders until shipment and invoicing.
• Contribute to contract reviews with Sales, especially on added services, to ensure all services are billed.
• Assist in project costing and commercial proposals aligned with the Allynis Added Services Catalogue.
• Follow up on new projects with relevant PSC stakeholders until delivery and invoicing.
• Participate in product item setup according to customer requirements and invoice setup.
• Communicate with customers and PSC regarding change requests, pulls, and collateral deliveries.
• Handle customer complaints registration and follow-up in the corporate tool (I-Care).
• Contribute to billing forecast exercises and reporting.
• Attend customer meetings and assist during customer visits to Gemalto facilities.
• Manage stock for various contracts, liaising with supply for collaterals and ensuring timely customer orders.
• Contribute to SLA fulfillment and ensure monthly billing accuracy and timeliness.
• Train new team members on customer-specific processes.

Requirements:

• At least 5 years of relevant industry experience.
• Minimum Diploma or Degree in any field.
• Experience in manufacturing is an advantage.
• Experience in sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules).
• Proficiency in Microsoft Office, especially Excel; ERP knowledge is a plus.
• Good command of English and BM, both spoken and written.
• Willing to work in Bandar Putri, Puchong.

At Thales, we foster a workplace built on respect, trust, collaboration, and passion. Join us to be part of a team reimagining technology to create solutions that make a difference for a safer, greener, and more inclusive world.