Customer Service Executive

VR Solution Sdn Bhd; Puchong; On-site; MYR 36,000 - 54,000; Full time

Job summary

A customer service provider in Puchong is looking for a Customer Service Executive to manage inquiries and handle escalated complaints. The ideal candidate will have excellent communication skills in English, Bahasa Malaysia, and Mandarin, along with 3-5 years of experience in customer service. This role offers benefits such as EPF, SOCSO, and opportunities for career enhancement.

Benefits

EPF

SOCSO

EIS

Annual Leave

Medical Leave

Annual Performance Bonus

Qualifications

• Minimum 3-5 years of experience in customer service.
• Ability to lead a team and work under pressure.

Responsibilities

• Manage and respond to customer inquiries via various channels.
• Handle escalated customer complaints and provide resolutions.
• Coordinate with sales and technical teams to resolve issues.

Skills

Strong communication skills in English

Strong communication skills in Bahasa Malaysia

Strong communication skills in Mandarin

Excellent problem-solving skills

Ability to multitask

Customer-oriented mindset

Education

Diploma/Degree in Business Administration or related field

Job description

Job Responsibility

• Manage and respond to customer inquiries via phone, email, WhatsApp, and social media.
• Handle escalated customer complaints and provide effective resolutions.
• Coordinate with sales, technical, and logistics teams to resolve customer issues efficiently.
• Monitor service quality and implement improvements to enhance customer satisfaction.
• Maintain and update customer service records in the CRM system.
• Prepare reports on customer feedback, service issues, and team performance.
• Assist in developing customer service policies, procedures, and training materials.
• Stay updated on industry trends, product knowledge, and competitor practices.
  
  

Job Requirements

• Diploma/Degree in Business Administration, Customer Service, or a related field.
• Minimum 3â5 years of experience in customer service
• Strong communication skills in English, Bahasa Malaysia, and Mandarin
• Excellent problem-solving and conflict-resolution skills.
• Ability to multitask, lead a team, and work under pressure.
• Customer-oriented mindset with a proactive approach.
• Working Location: Pusat Perdagangan One Puchong, Puchong
  
  

Job Benefits

• EPF, SOCSO, EIS, PCB
• Annual Leave
• Medical Leave
• Medical Claim
• Public Holiday closed (Refer to the company list)
• Annual Increment (depends on performance)
• Annual Performance Bonus
• Career Enhancement (opportunities promote to CRM Senior or Manager)
• 5 Working Days