Customer Service Executive

Avanti-media; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the field of customer service is seeking enthusiastic individuals to join their team in Petaling Jaya. The role involves managing customer inquiries, ensuring satisfaction, and collaborating with sales for effective lead generation. Fresh graduates are welcomed to apply, and comprehensive training will be provided to help you succeed in this dynamic position.

Benefits

Annual leave and sick leave

Performance bonuses

Yearly salary increments based on performance

Career progression opportunities

Training provided

Allowances provided

Qualifications

• Proficiency in English and Mandarin, both verbal and written.
• Fresh graduates are encouraged to apply.
• Good telephone etiquette and a friendly voice.

Responsibilities

• Handle inbound and outbound customer call inquiries efficiently.
• Provide fast and timely solutions to customer problems.
• Ensure customer satisfaction by delivering excellent customer service.

Skills

communication

problem-solving

patience

Tools

Microsoft Excel

Microsoft Word

Job description

Job Responsibilities

• Handle inbound and outbound customer call inquiries efficiently.
• Provide fast and timely solutions to customer problems.
• Ensure customer satisfaction by delivering excellent customer service.
• Adhere to the company's service standards.
• Manage a high volume of incoming calls effectively.
• Handle complaints, provide appropriate solutions and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Deliver excellent customer service via live chat, email, and outbound calls.
• Generate, qualify, and follow up on leads; set appointments for the sales team.
• Collaborate with sales, marketing, and management to develop lead generation strategies to meet KPIs and sales targets.

Job Requirements

• Proficiency in English and Mandarin, both verbal and written.
• Fresh graduates are encouraged to apply.
• Work 5.5 days per week (no shifts or rotations).
• Experience in customer service or related fields (e.g., telemarketing, billing, customer liaison) is an advantage but not essential.
• Good telephone etiquette and a friendly voice.
• Skills required: communication, problem-solving, patience.
• Basic computer skills (Microsoft Excel, Word, etc.).
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Social media savvy.

Job Benefits

• Annual leave and sick leave.
• Performance bonuses.
• Yearly salary increments based on performance.
• Career progression opportunities.
• Additional benefits.
• Training provided.
• Allowances provided.