Customer Service Executive

Veralto; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the instrumentation and chemistry industry is seeking a Customer Service Executive to support sales operations and customer service tasks. The role requires strong communication and teamwork skills, along with a Bachelor's degree and at least one year of relevant experience. Join a team that values continuous improvement and wellness, and influences the growth of the business in an expanding market.

Benefits

Opportunity to influence business growth

Team promotes continuous improvement and wellness

Qualifications

• Bachelor’s degree required.
• Preferably 1 year of experience in the instrumentation and chemistry industry.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Process customer purchase orders and attend to customer requests for quotations.
• Monitor customer orders and communicate delivery or collection updates.
• Handle complaints related to delivery and invoices.

Skills

Attention to detail

Communication

Negotiation

Interpersonal skills

Teamwork

Proactivity

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Position Title –

Customer Service Executive

Company Name –

Hach Malaysia (100% subsidiary of Veralto)

Job Location –

Selangor, Malaysia

Overview

Responsible for sales support tasks and the operations of the commercial customer service team.

Core Responsibilities

• Process customer purchase orders and attend to customer requests for quotations while supporting the sales team in office operations.
• Rectify issues related to purchase orders and communicate with customers or sellers as needed.
• Send Proforma Invoices (PI) to customers and follow up on payments in coordination with the finance team.
• Generate Delivery Orders (DO) for goods delivery or collection, providing accurate information.
• Create service requests for purchase orders involving service and calibration.
• Monitor customer orders to clear backlogs and communicate delivery or collection updates to customers.
• Handle complaints related to delivery and invoices, follow up with stakeholders, and update customers on issues.
• Respond to customer queries regarding quotations and orders, including delivery times, certificates, SDS, COA, shelf life, and payment documentation.
• Assist with new customer creation and vendor registration processes.
• Provide quotations to customers as requested, coordinating with the sales team.
• Ensure understanding of customer information such as pricing, payment terms, delivery terms, licenses, and waste collection agreements before generating quotations.
• Collaborate with the sales team to participate in and support government and private sector tenders.

Skills & Competency Requirements

• Bachelor’s degree
• Preferably 1 year of experience in the instrumentation and chemistry industry
• Proficiency in Microsoft Office, especially Excel; familiarity with systems is a plus
• Attention to detail
• Ability to work in a team across different cultures and locations
• Proactive with follow-ups and action-oriented
• Excellent communication, negotiation, and interpersonal skills
• Self-motivated with a strong desire to learn

What’s In It For You

• Opportunity to influence the growth of the business in Malaysia, a key region with untapped opportunities.
• Work in a team that promotes continuous improvement, wellness, and open communication.

Diversity & Inclusion

At Veralto, we are committed to building a diverse and inclusive culture. We are an equal opportunity employer that evaluates applicants without regard to race, color, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. We value the perspectives that diversity brings to our workforce and markets.

Unsolicited Assistance

We do not accept unsolicited resumes or profiles from headhunters or recruitment firms without a signed agreement. Resumes sent without approval will be the property of Veralto, and no fees will be paid for unsolicited referrals.

Veralto and its companies are committed to equal opportunity employment and value diversity in our workforce and markets.