Customer Service Executive

Greif; Petaling Jaya; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team in South East Asia. This role offers the chance to make a significant impact by ensuring high levels of customer satisfaction through effective communication and problem-solving. As part of a global organization, you will engage with customers via phone, email, and online chat, addressing inquiries and maintaining records. The company values integrity and offers a supportive work environment where your contributions are recognized. If you are a self-starter with a passion for customer service, this opportunity is perfect for you.

Benefits

Competitive Salary

Excellent Benefits

Opportunities for Growth

Qualifications

• Demonstrated skills in verbal and written communications.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Maintain customer accounts and records of interactions.
• Communicate pricing and order information to customers.
• Field escalated customer problems and forward to specialists.

Skills

Verbal Communication

Written Communication

Customer Service Skills

Organizational Skills

Attention to Detail

Self-motivation

Education

High School Diploma or Equivalent

Tools

Computer Software

Job description

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #: 030722 Customer Service Executive (Open)

Job Description: Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 40 countries and 250+ locations.

OUR VISION: Be the best performing customer service company in the world.

OUR PURPOSE: We create packaging solutions for life’s essentials.

ROLE OVERVIEW: We are searching for a Customer Service Executive for our South East Asia team, to be based at our steel drum manufacturing plant in Petaling Jaya. Reporting to our Customer Service Manager in Singapore, you will ensure that a high level of customer service is maintained through various interaction such as phone, email, online chat, or in person.

Key Responsibilities:

1. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
2. Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
3. Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
4. Collects and enters orders for new or additional products or services.
5. Supports inside and outside sales.
6. Updates and maintains files, including data entry.
7. Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.

Education and Experience:

1. Demonstrated skills in verbal and written communications.
2. Able to quickly learn our products and services.
3. Proficient computer skills with the ability to learn new software.
4. Good organization and data entry skills.
5. Good attention to detail.
6. Self starter that can work with minimal supervision.

Ready to have a career where your work has purpose and your colleagues care about your well-being? Please submit your application via our recruitment system, accessed by clicking ‘apply’.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.