Customer Service Executive

Nefab; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company in Penang is seeking a Customer Service Executive to ensure exceptional support and satisfaction for customers. Key responsibilities include managing customer orders, coordinating with suppliers, and optimizing inventory levels. The ideal candidate will have a bachelor's degree in Supply Chain Management, 2-4 years of relevant experience, and proficiency in Microsoft Excel. Join a collaborative team that values simplicity, empowerment, and respect.

Qualifications

• 2–4 years of experience in customer order processing or supply chain management.
• Ability to work in a fast-paced environment.
• Understanding of manufacturing operations and procurement.

Responsibilities

• Process customer orders and sales order issuance.
• Maintain accurate records in ERP systems.
• Coordinate with suppliers to ensure timely delivery.

Skills

Customer-centric approach

Negotiation skills

Problem-solving skills

Analytical skills

Communication skills

Education

Bachelor’s degree in Supply Chain Management

Tools

Microsoft Excel

Job description

Job Summary

We are seeking a meticulous and customer-centric Customer Service Executive to join our team. As the primary point of contact for our customers, you will deliver exceptional support, ensuring a high level of satisfaction. Your key responsibilities will include executing sales and operations planning to guarantee timely and cost-effective processing of customer purchase orders, maintaining optimal inventory levels, and supporting production timelines. Additionally, you will oversee production scheduling to ensure 100% on-time deliveries, collaborating closely with customers, sales teams, and internal departments to resolve order-related issues throughout the order lifecycle. This role demands a strong sense of urgency, responsibility, negotiation skills, and the ability to function as a cohesive team player.

MAIN RESPONSIBLITIES

• Process customer orders and sales order issuance
• Review and verify order information including pricing, availability, and shipping details
• Create and manage purchase orders for raw materials, components, and supplies
• Develop and maintain material requirement plans based on production schedules and customer forecasts
• Monitor inventory levels and adjust material plans to avoid shortages or excess
• Coordinate with suppliers to ensure timely delivery and resolve supply issues or delays
• Collaborate with production, warehouse, and procurement teams to ensure smooth material flow
• Coordinate with inventory, logistics, and warehouse teams to ensure timely order fulfillment
• Communicate order status updates, delays, or issues to customers proactively
• Monitor backorders and coordinate partial shipments or alternatives as needed
• Resolve order-related inquiries, complaints, and discrepancies in a timely manner
• Maintain accurate records of customer interactions and transactions in ERP systems
• Work closely with sales, finance, and operations teams to ensure seamless order processing
• Track and report on key metrics such as inventory turnover and on-time delivery
• Identify and implement opportunities for cost savings or process improvement
• Communicate regularly with internal stakeholders regarding material status, changes, or risks
• Ensure compliance with company policies and procedures related to order processing
• Any other tasks assign by superior as deem necessary from time to time.
  
  

EDUCATION

• Bachelor’s degree in Supply Chain Management, Business, Operations, or related field
  
  

Experience

• 2–4 years of experience in Customer order processing, material planning, procurement, or supply chain management.
• Ability to work in a fast-paced, deadline-driven environment.
• Understanding of manufacturing operations, supply chain dynamics, and procurement.
• Strong analytical, problem-solving skills, and optimizing supply chain operations.
• Proven experience in negotiation, contract management, and supplier qualification.
• Proficiency in Microsoft Excel and data analysis tolos.
• Excellent communication and negotiation skills.
• Articulate in SST, e-invoice, and other LHDN regulations.
• Knowledge in shipping incoterm, including HS code, imports/exports and Kastam rules and regulations.
• Excellent project management skills, with the ability to coordinate multiple stakeholders.
• A conscientious and able to plan, organise and take initiative to meet job objectives and tight deadlines independently.
  
  

LANGUAGES

• English, Bahasa Melayu
• Mandarin proficiency is a plus.
  
  

Skills And Competences

• Well-versed with proven ability with MS Office such as Excel and Power Point.
• Experience in manufacturing or production planning
• Knowledge of Lean, Just-in-Time (JIT), or Kanban principles
• Possess strong problem solving, analytical, and decision-making skills.
• Knowledge of supply chain trends and challenges.
• Sensible, adaptive and flexible to the market dynamic and changes.
• Can-do attitude, driven and passionate about work.
• Strong verbal and written communication skills.
  
  

Company Values And Ways Of Working

Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify.

Application

Impress us with your CV/resume and motivational letter, written in English, no later than September 11, 2025.

Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives and skills. We believe everyone has talent and therefore welcome all applications