Customer Service Executive

SINARMAS CEPSA PTE. LTD.; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company is seeking an experienced professional to join their team in Pasir Panjang, Negeri Sembilan. The successful candidate will be responsible for executing sales, communicating with customers, and managing SAP transactions. Applicants should possess a minimum of a bachelor’s degree, have at least 2 years of relevant experience, and be proficient in SAP. This role offers an opportunity to work closely with cross-functional teams to enhance customer satisfaction and streamline operations.

Qualifications

• Minimum bachelor’s degree, preferably related to logistics or supply chain.
• At least 2 years of relevant work experience.
• Proficiency in SAP modules is a must.

Responsibilities

• Execute sales work with cross-functional teams.
• Communicate shipment and payment details to customers.
• Prioritize and resolve issues to ensure customer satisfaction.
• Handle SAP sales order management tasks.
• Participate in process improvement programs.

Skills

SAP proficiency

Customer communication

Problem resolution

Education

Bachelor’s degree in any field, preferably in logistics/supply chain management

Job description

Job Responsibilities

• Work closely with cross-functional team on executing the sales.
• Communicate pro-actively with customers on execution details such as shipment period, payment etc.
• Prioritise daily tasks and follow up on problem resolution that ensures customer satisfaction.
• Interact with internal/external parties to resolve issues accordingly and respond to the request clearly and concisely within an appropriate time frame.
• Investigate and resolve regular/ad-hoc requests or complaints.
• Process SAP sales order management transactions (create, change, cancel) and corresponding reporting tools.
• Participate in process improvement program as directed by the Team Leader or Supply Chain team.
• Understand and implement GMP + B3 and RSPO in daily tasks.

Job Requirements

• Minimum bachelor’s degree in any field, preferably in logistics/supply chain management.
• Have minimum 2 years of relevant experience.
• Proficient in SAP modules.