Customer Service Executive

STAR CONCORD PTE. LTD.; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Negeri Sembilan is seeking a Customer Service Executive to manage inquiries, prepare quotations, and ensure smooth freight operations. The ideal candidate will have strong customer service skills and experience in shipping documentation. Join a team committed to delivering exceptional service and continuous improvement.

Qualifications

• Ability to review and prepare quotations for clients.
• Skills in negotiation to ensure customer satisfaction.
• Experience in processing shipping documentation.

Responsibilities

• Review customer inquiries related to freight and logistics.
• Prepare and clarify proposals with customers.
• Liaise with stakeholders to execute freight operations efficiently.

Job description

Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management