Customer Service Executive

Nova Link Transport Sdn. Bhd.; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading transportation company is seeking a Customer Service Representative in Kuching. The successful candidate will assist customers through live chat, requiring strong language skills in Mandarin and English. This role offers competitive pay, career advancement opportunities, and a friendly work environment.

Benefits

Clear opportunities for career advancement

Accommodation provided

Performance bonus and annual bonus

Up to 16 days of annual leave

Friendly and dynamic work culture

Qualifications

• Fluency in Mandarin and English; Malay is a plus.
• Ability to work on rotating shifts, including weekends.
• Minimum typing speed of 40 words per minute.

Responsibilities

• Respond to customers via live chat professionally.
• Assist users with inquiries and technical issues.
• Create rapport to improve customer satisfaction.

Skills

Customer-focused mindset

Problem-solving skills

Multitasking

Strong written communication

Education

No specific degree required

Job description

Job Title: Customer Service Representative

Location: Kuching, Sarawak, Malaysia
Salary: RM 2,500 – RM 3,500 per month

Job Description:

We are hiring a dedicated and service-minded Customer Service Representative to provide real-time assistance to customers through live chat. This role requires quick thinking, empathy, and excellent multitasking skills to ensure a smooth customer experience.

If you’re fluent in Mandarin and love helping people, this is your chance to grow in a fast-paced yet supportive environment!

Key Responsibilities:

Provide professional, timely responses to customers via Live Chat

Assist users in resolving inquiries and technical issues

Develop a thorough understanding of company products and services

Manage multiple chat conversations simultaneously with quality responses

Escalate complex issues to relevant departments when needed

Build customer rapport to encourage satisfaction and retention

Accurately document chat interactions and maintain clean records

Requirements:

Strong written communication skills in Mandarin and English (Malay is a plus). We are seeking candidates proficient in Mandarin to effectively communicate with our diverse client base and stakeholders.

Previous experience in customer service/live chat preferred (not required)

Able to multitask and thrive in a high-paced environment

Customer-focused mindset with problem-solving skills

Basic computer proficiency; minimum 40 wpm typing speed

Willing to work on rotating shifts, including weekends and public holidays

Competitive salary: RM 2,500 – RM 3,500
Clear opportunities for career advancement
Accommodation provided
Performance bonus + annual bonus
Up to 16 days of annual leave (based on years of service)
Friendly and dynamic work culture

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What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Which of the following languages are you fluent in?

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