Customer Service Executive

SUN PHARMA; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading pharmaceutical company is seeking a Customer Service Executive in Kuala Lumpur. The role involves maintaining daily pricing checks, processing distributor claims, and managing order processing via SAP. Candidates should have a Bachelor's degree and experience in the pharmaceutical industry, demonstrating strong communication and attention to detail.

Qualifications

• Minimum 2–4 years experience in the pharmaceutical industry.
• Experience in using SAP, especially S4 Hana system.
• Ability to work independently.

Responsibilities

• Maintain daily pricing checks and clear pricing issues.
• Verify and process monthly claims from distributors.
• Process and validate sales orders via SAP.

Skills

Communication

Interpersonal Skills

Attention to Detail

Education

Bachelor’s Degree in Business Administration, Supply Chain, Finance, or related field

Tools

SAP

Job description

Customer Service Executive - Pharmaceutical Industry

• Maintain daily pricing checks, clear pricing issues, and approve blocked orders.
• Ensure accurate distributor-level pricing (SLS) and communicate new product/pricing updates.
• Monitor stock levels, coordinate timely replenishment and inter-channel stock transfers.
• Track shipments and alert distributors on urgent GR needs due to stockouts.
• Manage daily ops issues: product complaints, urgent orders, partial shipments, etc.
• Prepare contract pricing for special cases and issue LOU for short-expiry stock when required.

Claims Management

• Verify and process monthly claims (bonus, stock transfers) from distributors and customers.
• Validate claims for DKSH/Pharmex (Malaysia) and DKSH (Singapore).
• Approve special discounts for Caring Pharmacy group.
• Ensure claim updates in SAP and e-invoice generation.
• Scan and share credit note documents with distributors before month-end.

MIS Reporting

• Update and share daily SLS Flash Sales reports (Malaysia & Singapore).
• SLS Final, NRV, Channel & Country-wise Reports.

Order Processing & Invoicing

• Process and validate sales orders (~6,000/year) via SAP with correct pricing.
• Monitor plant inventory and plan distributor billing based on stock holding policy.
• Ensure e-invoicing compliance with QR code validation.
• Submit E-DO/e-invoices for Pharmaniaga and portal submissions post-delivery.
• Maintain accurate order records in SAP and generate monthly sales reports.
• Address customer inquiries and route incoming calls efficiently.

Job Requirement

• Bachelor’s Degree in Business Administration, Supply Chain, Finance, or related field.
• Minimum 2–4 years of working experience in the pharmaceutical industry.
• Experience and skill in using SAP is required
• Basic qualification or knowledge in using SAP system especially S4 Hana system
• Good communication and interpersonal skill
• Possess the ability to work independently and attention to details

Tahap senioriti

• Tahap senioriti

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