Customer Service Executive

Experian; Kuala Lumpur; On-site; MYR 24,000 - 48,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Executive, where you will play a vital role in enhancing customer satisfaction. In this dynamic position, you'll manage customer inquiries, resolve complaints, and ensure timely order fulfillment. Your excellent communication and analytical skills will be key in promoting products and providing valuable feedback to management. This role offers a chance to thrive in a supportive environment that values diversity, innovation, and employee well-being. If you're passionate about delivering exceptional service and making a difference, this opportunity is perfect for you.

Benefits

Work-Life Balance

DEI Initiatives

Employee Development Programs

Wellness Programs

Recognition and Rewards

Volunteering Opportunities

Qualifications

• Minimum 2 years experience in customer service or related field.
• Diploma or equivalent in relevant fields required.

Responsibilities

• Handle incoming calls and fulfill customer orders accurately.
• Keep records of customer interactions and provide feedback to management.
• Promote and upsell products to enhance business revenue.

Skills

Interpersonal Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Time Management

Education

Diploma in Economics

Advanced Diploma in Information Technology

Graduate Diploma in Business Studies

Tools

MS Office (Word, Excel, Outlook)

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Customer Service Executive plays a critical role in providing an interface between customers and the client company. They are required to answer incoming calls from customers for various reasons like answering inquiries, resolving complaints, providing information, and fulfilling customer needs to ensure excellent service standards and maintain high customer satisfaction.

The candidate should possess good listening skills, and the ability to respond quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. There are several primary responsibilities common to this occupation:

What you’ll need to bring to the party

• Excellent interpersonal skills, written and oral communication skills.
• Strong phone contact handling skills and active listening.
• Great attention to detail, good analytical and problem-solving skills.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and as part of a team.

What you’ll be doing

• Handle daily customer’s order fulfilment, and a strong commitment to ensure delivery in a timely and accurate manner.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Regular feedback to the management on customer’s comments and feedback on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation, and launches.
• Responsible for deploying and applying all company policies, procedures, and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

Qualifications

• Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
• Proficient in MS Office (Word, Excel & Outlook).
• A minimum of 2 years working experience in the related field.
• Resilient to thrive in a complex environment.

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together.