Customer Service Executive

myNews; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in Malaysia is seeking a dedicated Customer Service Representative to manage customer interactions and feedback through various social channels. The ideal candidate will have a diploma in a relevant field and experience in retail operations, ensuring customer satisfaction and prompt responses to inquiries.

Qualifications

• Diploma/degree in Retailing, customer relation, or public relation preferred.
• Experience in retail operations and customer service desired.
• Proactive response attitude towards customer feedbacks and inquiries.

Responsibilities

• Monitor and communicate with customers through various social channels.
• Compile monthly customer careline reports for management.
• Maintain positive and professional attitude toward customers.

Skills

Customer service

Communication

Proactiveness

Retail operations

Education

Diploma in any field

Job description

Role


Duties & Responsibilities
- Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
- Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedbacks.
- Respond to the feedbacks within the stipulated time frame given by the management.
- Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
- Compiling the monthly customer careline report for management report audit.
- Keeping records of customer interactions, comments and feedbacks

Job Requirements
- Diploma in any field. Preferably diploma/degree in Retailing, customer relation, public relation etc.
- Fast and proactive response attitude towards feedbacks and enquiry received.
- Experience in retail operations, customer service, helpdesk. Knowledge in F&B handling, e-commerce services.