Customer Service Executive

3C Deutschland GmbH; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Une technologie de données et une entreprise mondiale, Experian, recherche un représentant du service client à Kuala Lumpur. Dans ce rôle, vous serez responsable de la gestion des commandes des clients, de la gestion des appels entrants et sortants, et de la promotion des produits pour augmenter le revenu. Un diplôme en économie ou dans un domaine connexe et la capacité de parler anglais et mandarin sont requis. Venez faire partie d'une culture d'entreprise qui valorise la diversité et l'équilibre travail-vie personnelle, et qui a été reconnue comme l'une des meilleures entreprises pour travailler.

Benefits

DEI initiatives

Work-life balance

Wellness programs

Qualifications

• Diplôme en économie, informatique, gestion ou équivalent requis.
• Bonne expérience dans la gestion d'appels entrants et sortants, de préférence dans le secteur bancaire.
• Capacité à parler un bon niveau d'anglais et de mandarin.

Responsibilities

• Gérer l'exécution des commandes des clients quotidiennement.
• Gérer les appels entrants et sortants des clients.
• Tenir à jour les enregistrements des interactions et des transactions avec les clients.
• Suivre les demandes des clients pour s'assurer qu'une action appropriée a été prise.
• Fournir des retours réguliers à la direction concernant les commentaires des clients.
• Promouvoir et vendre des produits pour augmenter le chiffre d'affaires.
• Aider aux tests et aux lancements de nouveaux produits.
• Respecter les politiques et procédures de l'entreprise.
• Atteindre les KPI assignés.
• Contribuer à l'effort de l'équipe en accomplissant des résultats connexes selon les besoins.

Skills

Communication

Customer Service

Salesmanship

Education

Diploma, Advanced/ Higher/ Graduate Diploma in Economics, Information Technology, Business Studies / Administration / Management, Marketing or Commerce

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

What You'll Doing:

• Handle daily customer’s order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed

Qualifications

More About You:

• Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent
• Good relevant experience in both handling inbound and outbound calls preferably from banking industry
• Ability to speak good level of English and Mandarin to handle customers with this language proficiency

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together