CUSTOMER SERVICE EXECUTIVE

CJ Group; Kota Kinabalu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel chain in Kota Kinabalu is seeking a Customer Service Executive to provide excellent service to guests. The role focuses on responding to inquiries, coordinating with the team, and enhancing guest experience, requiring fluency in English, Bahasa Malaysia, and Mandarin. Ideal candidates will have strong communication skills and a passion for hospitality.

Qualifications

• Fluency in English, Bahasa Malaysia, and Mandarin required.
• Excellent communication and interpersonal skills needed.
• Preferred Mandarin-speaking candidates for serving Mandarin-speaking customers.

Responsibilities

• Respond to inquiries and resolve guest issues via phone and email.
• Coordinate with team to address guest requests and complaints.
• Identify and suggest improvements for the guest experience.

Skills

Fluency in English

Fluency in Bahasa Malaysia

Fluency in Mandarin

Communication skills

Interpersonal skills

Job description

This is a full-time Customer Service Executive role based in Kota Kinabalu, Sabah at CJ Group Chain of Hotels. As a Customer Service Executive, you will be responsible for delivering excellent customer service to our in-house guests.

Responsibilities and Requirements:

1. Respond to inquiries and resolve issues from guests via phone, email, and messenger applications.
2. Coordinate with the team to address and follow up on guest requests and complaints.
3. Identify opportunities to improve the guest experience and suggest process improvements.

Qualifications:

• Fluency in English, Bahasa Malaysia, and Mandarin, with effective communication skills in these languages.
• Excellent communication and interpersonal skills, with exceptional patience.
• Mandarin-speaking candidates preferred, as they will serve Mandarin-speaking customers.

Additional Information

Application questions include:

• Right to work in Malaysia
• Expected monthly salary
• Qualifications
• Mandarin language proficiency
• Languages spoken
• English language proficiency
• Bahasa Malaysia proficiency
• Availability for public holidays

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