Customer Service Executive

NTT DATA Payment Services Sdn Bhd; Kepong; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to join their dynamic team. In this role, you will be the first point of contact for customers, ensuring their needs are met with professionalism and care. Your ability to multitask and resolve conflicts will be crucial as you navigate various customer inquiries across multiple channels. This position offers a minimum six-month contract with the potential for a permanent role based on performance. Join a company that values training for career development and fosters a supportive work environment.

Benefits

Training for career development

Qualifications

• At least one year of experience in customer service preferred.
• Good command of Bahasa Malaysia and English; additional languages are a plus.

Responsibilities

• Handle enquiries from customers and merchants, providing appropriate feedback.
• Resolve product or service problems via phone, email, or social media.

Skills

Customer Service

Multitasking

Conflict Resolution

MS Applications

Active Listening

Time Management

Interpersonal Skills

Communication Skills

Education

SPM or equivalent qualification

Job description

Job Description

• Work with the customer care team to ensure proper customer service is being delivered.
• Greet customers and merchants warmly, and ascertain problems or reasons for calling.
• Handle all enquiries from customers and merchants, providing appropriate feedback and alternatives within the designated time limits.
• Provide accurate, valid, and complete information using the right methods or tools.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and assess customers' needs to achieve satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Resolve product or service problems via phone, email, mail, or social media by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Provide support and user guidance for the company’s services and products.
• Assist in any ad-hoc tasks assigned by the immediate superior.

Job Requirements

• At least one (1) year of experience in customer service is preferred.
• Experience in a call or contact centre environment is an advantage.
• Good at multitasking, with the ability to resolve conflicts and problems for customers and merchants.
• Proficient in MS applications and troubleshooting skills.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent time management and prioritization skills.
• Strong phone contact handling skills and active listening.
• Ability to remain calm under pressure, especially when dealing with angry customers.
• Good telephone etiquette: well-presented, tactful, polite, patient, and attentive.
• Strong interpersonal, communication, and organizational skills.
• Good command of Bahasa Malaysia, English, and additional languages is a plus.
• Willing to work on shifts, including night shifts.
• Minimum six (6) months contract, with potential for permanent position based on performance.
• Working locations include Kepong Bandar Sri Damansara, Kuala Lumpur, and Bandar Sunway, Selangor.

Education Requirements

• Minimum SPM or equivalent qualification; fresh graduates are encouraged to apply as training will be provided.

Benefits

• Training for career development.

Additional Information

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