Customer Service Executive

Jobstreet Malaysia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Customer Service Executive based in Tebrau, Johor Bahru. The position includes processing orders, coordinating deliveries, and ensuring customer satisfaction while requiring a minimum of 2 years' experience and a Diploma in Business Administration. The role is critical for maintaining an organized customer service process and providing effective communication with clients.

Qualifications

• Minimum 2 years experience in documentation and customer service.
• Proficiency in computer literacy is essential.
• Own transportation required.

Responsibilities

• Processing orders, forms, applications, and requests.
• Coordinating with customers for delivery schedules.
• Maintaining organized filing system and handling complaints.

Skills

Customer service

Communication

Problem-solving

Documentation

Computer literacy

Education

Diploma in Business Administration

Job description

We are looking for a Customer Service Executive.

This role requires working 5.5 days per week (alternate Saturday off).

Based at Tebrau.

Job Responsibilities:

1. Processing orders, forms, applications, and requests.
2. Coordinating with customers for delivery schedules to ensure customer satisfaction.
3. Performing daily sales and administrative tasks and maintaining an organized filing system.
4. Coordinating with the quality department, related departments, and customers to resolve customer complaints.
5. Communicating effectively with new and existing clients, suppliers, and colleagues.
6. Providing feedback on the efficiency of the customer service process.
7. Assisting in the preparation of marketing materials.
8. Performing any other tasks as instructed by the supervisor.

Requirements:

• Prompt response to customer inquiries.
• Minimum of 2 years experience in documentation and customer service.
• Minimum Diploma in Business Administration.
• Proficiency in computer literacy is essential.
• Own transportation is required.

Additional Information:

This job is currently active and accepting applications.