Customer Service Executive

OasisEye Specialists; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare provider in Johor Bahru seeks a proactive Customer Service representative to enhance patient experiences. Responsibilities include greeting patients, managing inquiries, and supporting administrative tasks. The ideal candidate should be dynamic and reliable, with optional experience in a customer service role, particularly with Mandarin-speaking clients.

Qualifications

• 1-2 years of experience in a Customer Service role.
• Fresh graduates are welcome to apply.
• Ability to communicate effectively in Mandarin is preferred.

Responsibilities

• Greet patients and visitors professionally.
• Handle patient complaints and provide information on procedures.
• Collaborate with staff to coordinate patient care.

Skills

Proactive attitude

Team player

Multitasking

Job description

Greet patients and visitors in a professional, courteous manner.

Answer and route incoming calls; respond to patient inquiries promptly.

Handle patient complaints or concerns, escalating complex issues as needed.

Provide information on procedures or policies.

Develop and implement strategies to improve customer service and customer experience.

Participate in and contribute to the marketing and expansion activities of the centre as needed.

Collaborate with clinical and non-clinical staff to coordinate patient care.

Manage and support billing and administrative tasks as required.

Language

Mandarin (Preferred) for effective communication with Mandarin-speaking clients.

Requirements

Proactive attitude and willingness to learn.

Quick learner and team player.

Dynamic, independent, reliable, and responsible.

Ability to multitask.

1-2 years of experience in a Customer Service role. Fresh graduates are welcome to apply.

Additional Information

Applicants may be asked about their right to work in Malaysia, expected salary, qualifications, experience, Mandarin skills, and customer service experience.

OasisEye Specialists offers comprehensive ophthalmology services, including cataract surgery, corneal diseases, glaucoma, ICL surgery, pediatric ophthalmology, retinal conditions, oculoplastic and orbit surgery.

Owned and operated by doctors, the center aims to provide a calming environment for patients, focusing on protecting and restoring vision.

Applicants are encouraged to include any relevant details if reporting this job ad as fraudulent, misleading, or discriminatory.