Customer Service Executive

APOLLO FOOD INDUSTRIES (M) SDN. BHD.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the food industry is seeking a Customer Service Executive to manage sales orders and ensure customer satisfaction. The ideal candidate will have a diploma in relevant fields and strong problem-solving skills. Responsibilities include order processing, engaging with customers, and maintaining documentation. This role requires excellent communication abilities and proficiency in Microsoft Office tools, particularly Excel. Join a fast-paced, dynamic environment where you can grow your career while contributing to customer success.

Qualifications

• Minimum 1–2 years in customer service or logistics coordination.
• Entry-level with strong internship exposure may be considered.
• Proficient in Microsoft Excel, handling documentation efficiently.

Responsibilities

• Process & manage customer sales orders accurately.
• Coordinate with internal teams for seamless order flow.
• Respond to customer inquiries and resolve issues promptly.

Skills

Communication

Problem-solving

Organizational skills

Attention to detail

Multitasking

Education

Diploma in Business Administration, Supply Chain Management, Logistics

Tools

Microsoft Excel

Microsoft Word

ERP, CRM, order management software

Job description

Add expected salary to your profile for insights.

Minimum Diploma in Business Administration, Supply Chain Management, Logistics, or any related discipline.

Minimum 1–2 years of hands-on experience in customer service, order management, or logistics coordination roles.

Entry-level candidates with strong internship exposure or training in similar environments may also be considered.

Strong written and verbal communication skills, with the ability to manage both internal and external stakeholders professionally.

High attention to detail, with excellent organizational skills to manage multiple orders, timelines, and documentation efficiently.

Sound problem-solving ability, particularly in resolving order discrepancies, delivery delays, or system-related issues.

Proficient in Microsoft Excel (e.g., PivotTables, VLOOKUPs, basic formulas), Word, and experience using ERP, CRM, or any order management software.

Able to multitask and perform under pressure in a fast-paced, order-driven environment.

Strong sense of accountability and ownership over assigned tasks and customer issues.

Job Responsibilities

Process & manage customer sales orders with accuracy & timeliness.

Monitor order status & proactively track order fulfillment through delivery.

Coordinate with internal teams such as Sales, Warehousing & Logistics to ensure seamless order flow.

File & maintain documents for incoming POs, customer correspondence, & customs forms.

Prepare & monitor the daily sales report to ensure real-time tracking of sales activities.

B. Delivery & Invoicing Coordination

Arrange & plan delivery schedules based on customer requirements & operational capabilities.

Generate accurate invoices & ensure alignment with delivery documentation.

Prepare monthly summaries for transportation & goods returns for internal reporting.

C. Customer Engagement & Issue Resolution

Respond promptly & professionally to customer inquiries via phone, email, or internal platforms.

Handle complaints, product returns, and replacements in line with company policy & procedures.

Coordinate with internal departments to investigate & resolve customer issues efficiently.

Maintain accurate & up-to-date customer records to support service continuity and account management.

D. Administrative & Documentation Support

Ensure proper documentation & filing of all customer-related paperwork.

Support administrative requirements related to customer orders & logistics activities.

Assist in preparing periodic summaries & internal reports for management visibility.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?
• Do you have experience in a sales role?
• Do you have previous invoicing experience?
• How would you rate your English language skills?

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