Customer Service Executive

KINGSTON LOGISTICS SDN. BHD.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Johor is looking for a Shipping Coordinator to manage bookings, coordinate operational tasks, and ensure compliance with shipping regulations. The ideal candidate will have at least 1 year of experience in the shipping or logistics industry, with excellent communication skills in English, Bahasa Melayu, and Mandarin. This role offers a dynamic work environment and opportunities for professional development.

Qualifications

• At least 1 year of relevant experience in shipping, logistics, or freight forwarding.
• Proficient in English, Bahasa Melayu, and Mandarin (preferred).

Responsibilities

• Manage bookings and coordinate operational tasks for timely shipment and delivery.
• Track shipments and troubleshoot delays or documentation issues.
• Communicate effectively and build rapport with customers and agents.

Skills

Leadership

Communication

Multitasking

Interpersonal Skills

Problem Solving

Job description

• Attend to email correspondence with customers, shipping lines, and overseas agents.

• Manage bookings and coordinate all operational tasks with customers, shipping lines, and internal teams for timely shipment and delivery.

• Submit and review shipping documents to ensure compliance with legal and customer requirements.

• Support the sales team as needed.

• Respond promptly to enquiries from customers or agents and act accordingly.

• Track shipments and monitor to ensure on-time delivery.

• Troubleshoot and resolve issues related to delays, documentation discrepancies, damages, or lost shipments.

• Prepare customer invoices for completed jobs.

• Communicate effectively and build good rapport with customers, agents, shipping liners, and co-loaders.

• Perform ad-hoc assignments delegated by superiors.

Qualifications:

• At least 1 year of relevant experience in shipping, logistics, or freight forwarding industry.

• Proactive and organized with multitasking abilities.

• Strong leadership and interpersonal skills.

• Initiative and ability to work independently.

• Excellent communication and coordination skills.

• Team-oriented and results-driven.

• Positive attitude and willingness to learn.

• Proficient in English, Bahasa Melayu, and Mandarin; candidates proficient in Mandarin are preferred for communication with Mandarin-speaking clients.

Other requirements:

• Fresh graduates or junior-level candidates are welcome; on-the-job training will be provided.

Note: The job posting appears active and does not contain any indications of being expired or unavailable.