Customer Service Executive

Tiong Nam Logistics; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Executive in Johor Bahru. The role involves processing orders, coordinating shipments, and ensuring timely documentation for imports and exports. Ideal candidates will have a degree in logistics or related fields and relevant experience, showcasing strong communication skills.

Qualifications

• Have 1-3 years of experience in customer service within logistics, forwarding, or shipping industries.
• Strong communication and interpersonal skills are essential.
• Knowledge of import/export and customs clearance procedures is highly advantageous.

Responsibilities

• Receive and process customer booking orders for import and export shipments.
• Monitor and coordinate the collection, delivery, and status of containers for timely service.
• Coordinate with forwarding agents for import/export documentation.

Skills

Communication

Interpersonal Skills

Knowledge of Import/Export Procedures

Education

Diploma or Degree in Business, Logistics, Supply Chain Management

Job description

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Receive and process customer booking orders for import and export shipments.

Monitor and coordinate the collection, delivery, and status of containers to ensure timely service.

Liaise with shipping lines regarding container availability, status, and related payments.

Maintain and complete job files promptly and accurately.

Coordinate with forwarding agents to ensure the timely preparation of import/export documentation and customs clearance.

Follow up with customers to secure timely payments for outstanding charges.

Any ad-hoc tasks assigned by superior.

Job Responsibilities :

• Receive and process customer booking orders for import and export shipments.

• Monitor and coordinate the collection, delivery, and status of containers to ensure timely service.

• Liaise with shipping lines regarding container availability, status, and related payments.

• Maintain and complete job files promptly and accurately.

• Coordinate with forwarding agents to ensure the timely preparation of import/export documentation and customs clearance.

• Follow up with customers to secure timely payments for outstanding charges.

• Any ad-hoc tasks assigned by superior.

Requirements

• Candidate posses a Diploma or Degree in Business, Logistics, Supply Chain Management, or related fields.

• Have 1–3 years of experience in customer service within the logistics, forwarding, or shipping industries.

• Strong communication and interpersonal skills, with the ability to build and maintain effective working relationships.

• Knowledge of import/export and customs clearance procedures is highly advantageous.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Executive? Do you have customer service experience? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Founded in 1975, Tiong Nam began as a small scale cargo business handling consolidated cargo and micro distribution within Penisular Malaysia. Today, we have evolved into one of the largest total logistics service provider in the region with a reputation for efficiency, innovation and most importantly, service par excellence.

The company's expansion began in 1978 when Tiong Nam became an incorporated enterprise and in the early 1992, where we extended our reach across the borders of Singapore and Thailand. Since then, East Malaysia and Bangkok has also been included into our trucking and warehousing network.

We have also embraced the power of 'integration' to enhance our development. This simple yet effective idea has seen us grow from a mere transportaion business to one that now includes warehousing, customs forwarding, cold room facilities, express delivery and even crane and forklift rental services. At the same time, the company has also invested heavily in IT infrastructure as well as sophisticated handling facilities and equipment for our Distribution Centre in Shah Alam to ensure our constant progress into the 21st century.

And having been listed on the KLSE since 1992, Tiong Nam Logistics Holdings Berhad consistently rides high on the Bursa Malaysia, proving that Tiong Nam had instilled confidence not only in our clients but investors too.

Founded in 1975, Tiong Nam began as a small scale cargo business handling consolidated cargo and micro distribution within Penisular Malaysia. Today, we have evolved into one of the largest total logistics service provider in the region with a reputation for efficiency, innovation and most importantly, service par excellence.

The company's expansion began in 1978 when Tiong Nam became an incorporated enterprise and in the early 1992, where we extended our reach across the borders of Singapore and Thailand. Since then, East Malaysia and Bangkok has also been included into our trucking and warehousing network.

We have also embraced the power of 'integration' to enhance our development. This simple yet effective idea has seen us grow from a mere transportaion business to one that now includes warehousing, customs forwarding, cold room facilities, express delivery and even crane and forklift rental services. At the same time, the company has also invested heavily in IT infrastructure as well as sophisticated handling facilities and equipment for our Distribution Centre in Shah Alam to ensure our constant progress into the 21st century.

And having been listed on the KLSE since 1992, Tiong Nam Logistics Holdings Berhad consistently rides high on the Bursa Malaysia, proving that Tiong Nam had instilled confidence not only in our clients but investors too.

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