Customer Service Executive

KLN Logistics; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Executive to be the main contact between customers and operation teams. The role involves ensuring that customer needs align with operational goals, maintaining records, and implementing projects effectively. Candidates should possess at least 2 years of experience and have strong skills in customer service and communication. This position is crucial in maintaining high customer satisfaction and operational efficiency.

Qualifications

• At least 2 years working experience in the related industry.
• Experience in contract logistics / warehousing preferred.
• Good command of English and BM.

Responsibilities

• Act as primary point of contact between customers and operations teams.
• Ensure customer requirements are met and aligned with KPIs.
• Maintain accurate records of agreements and communications.

Skills

Customer Service

Communication

Relationship Management

Self-Motivation

Education

Diploma or Degree in related field

Job description

• Act as the primary point of contact between customer and warehouse operation teams to ensure customer's requirements are aligned with operational KPIs;
• Prepare and ensure all SOPs / Contacts are adhered to and any fall-outs are addressed on priority;
• Responsible for implementation of customer projects, ensuring timely execution and smooth integration with current operations;
• Maintain strong relationships with both internal and external stakeholders, ensuring clear and effective communication regarding operational matters, customer needs and service improvements;
• Maintain accurate and up-to-date records of agreements, contracts, and customer communication to ensure traceability and smooth follow-up on outstanding issues or commitments;
• To carry out any duties as instructed by superior from time to time;
• To perform any other duties as required by the Management from time to time.

Requirements:

• At least 2 years working experience in the related industry;
• Experience in contract logistics / warehousing will be an added advantage;
• Fresh graduate are encourage to apply;
• Resilient, tenacious and persistent;
• Self-motivated and performance driven;
• Good commands in English and BM both speaking and writing.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following types of qualifications do you have? Do you have customer service experience? What's your expected monthly basic salary? How many years' experience do you have as a Customer Service Executive? Which of the following languages are you fluent in?

Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. Our expertise extends from handling merchandise and non-merchandise, to POSM and more.

With head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the ASEAN region.

Many of Top 100 Brands employ KLN Logistics across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.

Our core business encompasses integrated logistics, international freight forwarding and supply chain solutions. Our expertise extends from handling merchandise and non-merchandise, to POSM and more.

With head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in Greater China and the ASEAN region.

Many of Top 100 Brands employ KLN Logistics across a wide spectrum of industries including fashion & lifestyle, electronics & technology, food & beverage, FMCG, to industrial & material science, automotive, and pharmaceutical & healthcare.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Service Executive