Customer Service Executive

VMM Holdings; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a Customer Service Executive to join their Operations Department. The role involves serving as the main point of contact for customers, addressing their needs, and ensuring high service standards. Candidates should possess relevant qualifications and experience in customer service, with multilingual abilities in English, Mandarin, and Bahasa Malaysia.

Qualifications

• At least 2 years of relevant work experience.
• Ability to communicate in English, Mandarin, and Bahasa Malaysia.

Responsibilities

• Serve as the primary point of contact for customers.
• Attend to customer needs, requests, queries, and complaints.
• Provide information via email, online chats, and WhatsApp.

Skills

Multilingual

Customer Service

Education

SPM certificate, Diploma, or Degree

Job description

Customer Service Executive for Operations Dept., reporting to the Operations Manager.

Job Description

1. Serve as the primary point of contact for customers.
2. Attend to customer needs, requests, queries, and complaints.
3. Provide information to customers via email, online chats, and WhatsApp messaging.
4. Ensure the highest standards of service to customers.

Requirements

• SPM certificate, Diploma, or Degree holders with at least 2 years of relevant work experience.
• Multilingual with the ability to communicate in written English, Mandarin, and Bahasa Malaysia.

Additional Information

Applicants will be asked about their right to work in Malaysia, expected salary, qualifications, experience, language proficiency, and customer service experience. Please include any relevant details if reporting this job ad as fraudulent, misleading, or discriminatory.