Customer Service Executive

AP Skillset Sdn Bhd; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the customer service industry is seeking candidates for a customer support role. Ideal applicants should possess excellent communication skills in English and Bahasa Malaysia, with a bonus for Mandarin speakers. The role involves assisting customers through various channels, ensuring satisfaction, and maintaining accurate records.

Qualifications

• Excellent communication and writing skills in English and Bahasa Malaysia.
• Proficiency in Mandarin is an added advantage.
• Prior working experience in the call service industry is a plus.

Responsibilities

• Attend to and resolve customer/client questions via phone, email or chat.
• Regularly contact customers to ensure satisfactory experience.
• Direct calls to appropriate departments as necessary.

Skills

Communication

Problem Solving

Education

SPM

Job description

JOB REQUIREMENTS:

-Excellent communication and writing skills in English and Bahasa Malaysia.

-Proficiency in Mandarin language will be an added advantage.

-SPM leavers are encouraged to apply.

-Able to work on rotational shifts.

-Prior working experience in the call service industry will be an added advantage.

-Good problem solving skills and ability to perform under a high paced working environment.

JOB DESCRIPTION:

-Attend to and resolve customer/client questions or complaints via phone call, email or live chat.

-Regularly contacting customers to ensure their experience with a product or service is satisfactory.

-Direct calls from customers to the appropriate department when necessary.

-Ensure positive attitude towards customers at all times.

-Possess strong understanding of company’s products.

-Keep records of customer interactions.