Customer Service Executive

APEX LOGISTICS INTERNATIONAL (M) SDN. BHD.; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Penang is seeking a Customer Service Executive to enhance client relationships and ensure smooth shipment operations. The ideal candidate will possess a diploma in Logistics Management, have at least one year of customer service experience in freight forwarding, and be a strong communicator. Join a dynamic team dedicated to exceptional service in a fast-paced environment.

Qualifications

• Min. Diploma in Logistics Management or equivalent.
• Minimum 1 year experience in customer service in freight forwarding.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and support to clients.
• Monitor shipment status and notify customers of updates.
• Prepare monthly reports for Management.

Skills

Customer Service

Time Management

Communication

Teamwork

Problem Solving

Education

Diploma in Logistics Management or equivalent

Tools

Microsoft Office

Job description

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Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.

Monitor shipment status and notify customers of all detailed shipment updates, for both export and import.

Timely preparation of all required documentation during shipment arrangement.

Monitor and analyze customer feedback to improve the customer experience.

Manage and coordinate with suppliers to ensure they are providing quality and stable services.

Collaborate with internal teams to fulfill customer expectations.

Prepare monthly reports for Management and ad-hoc reports as requested from time to time.

Maintain proper filing of all shipment correspondences/documentations and reports for audit purpose.

May perform other duties as and when required.

Requirements

Min. Diploma in Logistics Management or equivalent

Minimum 1 year experience in customer service in freight forwarding industry.

Both Import and Export Air Freight experience will be an advantage.

Knowledge of Air Import/Export regulations and documents.

Ability to work in a fast-paced and deadline-driven environment, with minimum supervision.

Must be a team player with a good working attitude and behavior.

Ability to multi-task, prioritize, and manage time effectively.

Exceptional customer service and follow-up skills.

Willing to work at Bayan Lepas, Penang.

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Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Do you have freight forwarding experience?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following Microsoft Office products are you experienced with?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?

What can I earn as a Customer Service Executive?