Customer Service Executive

Allstaff Malaysia; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their customer service team. This role involves processing customer account setups, handling inquiries, and ensuring timely delivery of services. The ideal candidate will have a diploma and a passion for customer service. Fresh graduates are encouraged to apply! Join a dynamic environment where your contributions will directly impact customer satisfaction and operational efficiency. This position offers a great opportunity to develop your skills and grow within the company while providing essential support to customers and internal teams.

Qualifications

• Fresh graduates are welcome to apply.
• Diploma in any field is required.

Responsibilities

• Process new customer account setups and ensure data accuracy.
• Resolve customer complaints and provide after-sales support.
• Coordinate with internal departments for customer inquiries.

Skills

Customer Service

Inventory Management

Data Entry

Communication Skills

Education

Diploma in any field

Job description

- Candidate must possess at least Diploma in any field.

Requirements: - Fresh graduates are welcome to apply.

Job Descriptions:

1. Process new customer account setups, orders, forms, applications, and requests. Ensure data is accurately maintained in the system.
2. Process rescheduling requests by customers - Pull in, Push out & cancellations.
3. Resolve & respond to customers' escalations & complaints promptly.
4. Handle RMA / RTV / Damaged / Dented items with customers.
5. Handle wrong item, excess, or shortage shipments.
6. Provide delivery information and ensure timely delivery.
7. Inventory Management: Ensure sufficient time frame to support customers' required date and keep inventory levels low.
8. Communicate and coordinate with internal departments such as Purchasing, Planner Logistic, Finance, and Logistics to ensure clear information to support customer inquiries pertaining to stocks and delivery support.
9. Liaise with Finance to ensure prompt payments from customers. Monitor and handle payment-in-advance customers.
10. Liaise with Sales pertaining to price changes & FA requests.
11. Maintain data on Sales pricing and other data deemed necessary for order purposes.
12. Perform material planning (for pre-assigned customers).
13. Respond to complaints from customers and give after-sales support upon request.
14. Conduct Customer Survey annually & compile it into a summary.