Customer Service Executive

IQ Group; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Bayan Lepas is seeking a customer service associate to enhance order processing and account management efforts. The ideal candidate will possess strong communication skills, attention to detail, and a degree in business. Recent graduates and Mandarin speakers are encouraged to apply. The role also includes various benefits like bonuses and medical coverage.

Benefits

13th Month Bonus

Permanent position

Dental and optical benefits

Medical coverage

Festival and birthday gifts

Company dinners

Team building activities

Free parking

Qualifications

• Diploma or degree in business disciplines required.
• Excellent written and verbal communication skills needed.
• Fresh graduates are encouraged to apply.

Responsibilities

• Manage customer service activities including order processing and supply chain.
• Collaborate with departments to address customer needs.
• Support account management responsibilities.

Skills

Communication

Administrative skills

Organizational skills

Initiative

Attention to detail

Business presentation

Team player

Mandarin speaking

Education

Diploma/degree in business disciplines

Tools

Microsoft Excel

Job description

Focus on customer service activities including order processing, supply chain management, inquiries, quotations, customer complaints, and overall order tracking management.

Collaborate with other departments to address customer needs and concerns.

Prepare to take on full account management responsibilities.

Support department and customer-related activities, including customer visits and departmental events.

Business travel may be required as needed.

Requirements:

• Diploma/degree in business disciplines.
• Excellent written and verbal communication skills.
• Good administrative and organizational skills with attention to detail.
• Team player with initiative and ability to work independently.
• Ability to interpret and summarize complex documents and situations into actionable items.
• Proficiency in creating business presentations.
• Advanced Microsoft Excel skills are an advantage.
• Immediate availability is preferred.
• Fresh graduates are encouraged to apply.
• Mandarin speakers are required to communicate effectively with Mandarin-speaking clients.

Benefits include:

• 13th Month Bonus
• Permanent position
• Dental and optical benefits
• Medical coverage
• Festival, birthday gifts, company dinners, team building activities
• Free parking