Customer Service Engineer (m/f/x)

Beckhoff Automation Brazil; Batu Kawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automation company is seeking a dedicated support engineer to assist customers with industrial automation solutions. This dynamic role requires troubleshooting, technical documentation, and customer interaction, while also providing custom training. With opportunities for fresh graduates and experienced professionals, successful candidates will enjoy a collaborative work environment and a chance to grow within the company.

Qualifications

• 0-2 years of experience in industrial automation system integration.
• Fresh graduates are encouraged to apply.
• Knowledge of IEC 61131-3 programming languages is a plus.

Responsibilities

• Provide support to customers for all products and perform troubleshooting.
• Develop machine programs according to customer specifications.
• Approximately 70% of this role involves traveling.

Skills

Customer-oriented mindset

Strong communication skills

Analytical and reasoning skills

Education

Bachelor's degree in Mechatronics, Electronic and Electrical Engineering

Job description

Beckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide. Beckhoff’s main divisions, such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market. Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia. We are looking for candidates who are seeking a rewarding career and looking to take on challenges to join our team here.

Responsibilities

1. Provide support to customers for all products and perform troubleshooting in various environments to ensure optimal customer satisfaction and service.
2. Offer practical support and solution-oriented consulting for Beckhoff customers, both via remote maintenance and on-site.
3. Resolve customer issues promptly to minimize downtime.
4. Support our customers with hardware and software issues in languages such as C++, Visual Basic, IEC 61131-3 on PC-based platforms.
5. Monitor all assigned cases and update activities on the company tracking system.
6. Manage customer issues and escalate to relevant departments when necessary.
7. Develop and disseminate technical documentation for users.
8. Handle in-depth technical questions in cooperation with product management and development.
9. Maintain accurate customer documentation and prepare reports on issues and resolutions.
10. Develop machine programs according to customer specifications in languages such as C++, Visual Basic, IEC 61131-3 on PC-based platforms.
11. Provide standard and customized training to support Beckhoff products.
12. Document and record all service, support, and project activities.
13. Support programming applications for customers in high-level languages like C#, C++, .NET, Visual Basic on PC-based platforms.
14. Approximately 70% of this role involves traveling.

Qualifications

1. Bachelor's degree in Mechatronics, Electronic and Electrical Engineering, or a related field in Industrial Automation.
2. Expertise in PC-based control, fieldbus systems, automation, and software.
3. 0–2 years of experience in industrial automation system integration.
4. Fresh graduates are encouraged to apply.
5. Knowledge of IEC 61131-3 programming languages is a plus; knowledge of object-oriented extensions like C#, C++, Python, Objective C is also advantageous.
6. Knowledge of circuit diagrams is a plus.
7. Customer- and service-oriented mindset.
8. Strong communication skills and ability to work as part of a team.
9. Understanding of PLCs, motion controllers, robotics, distributed I/Os, fieldbus systems (EtherCAT), and HMI technology.
10. Strong analytical and reasoning skills to collaborate in a fast-paced, action-oriented team.
11. Ability to work under pressure and maintain professionalism.
12. Excellent written and verbal communication skills in English, with the ability to present to customers and in meetings.
13. Ability to multitask and work cross-functionally in a dynamic environment.