Customer Service- Email-Shift Base-Fresh Graduates

Infosys; Petaling Jaya; On-site; MYR 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their customer service team. This role is ideal for fresh graduates eager to kickstart their careers in a dynamic environment. You will assist with billing queries, resolve issues, and ensure customer satisfaction by adhering to service level agreements. If you have a passion for helping others and possess a customer service background, this opportunity offers a fantastic entry point into the telecommunications sector. Join a forward-thinking company where your contributions can make a real difference.

Qualifications

• Fresh graduates are encouraged to apply.
• Customer service background preferred.

Responsibilities

• Assist with billing queries and resolve billing issues.
• Respond to customer service questions from subscribers and account managers.

Skills

Customer Service

Order Management

Billing Adjustments

Education

Bachelor's Degree

Tools

CRM Software

Job description

Project description

Candidate Requirements

• Fresh graduates are encouraged to apply.
• Customer service background preferred.
• Experience in telco, particularly in order management and processing requests, is a plus.

Responsibilities

1. Assist with billing queries, resolve billing issues, and perform billing adjustments.
2. Respond to general customer service questions from SPOC, subscribers, and account managers.
3. Follow SOP documentation on CRM.
4. Ensure ticket resolution within SLA targets of 4, 7, and 9 hours.