Customer Service & E-Commerce Operation Assistant

Hi-Beau; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join Hi-Beau as a Customer Service & E-Commerce Operation Assistant in Johor Bahru. This role is essential for providing outstanding customer service and ensuring the smooth operation of our e-commerce platforms. Ideal for fresh graduates seeking experience in a dynamic environment, the position offers opportunities to develop skills in customer relations and online sales management.

Qualifications

• Ability to communicate in Bahasa Malaysia, English, and preferably Mandarin.
• Proficient with smartphones and computers.

Responsibilities

• Respond to live chat messages and customer inquiries across platforms.
• Resolve customer complaints and issues efficiently.
• Coordinate shipments and liaise with courier partners.

Skills

Communication

Customer Service

Detail-oriented

Time Management

Education

Fresh graduates welcome

Tools

Microsoft Excel

Job description

Customer Service & E-Commerce Operation Assistant

We are looking for a responsible and proactive Customer Service & E-Commerce Operation Assistant to join our team in Johor Bahru. This position plays a vital role in providing excellent customer service and ensuring smooth day-to-day operations across multiple e-commerce platforms.

Responsibilities:

• Respond promptly to live chat messages, customer inquiries, and support tickets across platforms such as Shopee, Lazada, TikTok Shop.
• Provide accurate information regarding products, orders, shipping, and store policies.
• Resolve customer complaints and issues efficiently to achieve high customer satisfaction.
• Coordinate and arrange shipments for orders across all sales channels.
• Liaise with courier partners to ensure timely dispatch of parcels.
• Perform order checks, address shipping errors, and ensure smooth post-sales operations.
• Support other operational tasks related to e-commerce as assigned.

Requirements:

• Fresh graduates are welcome; experience in e-commerce or customer service is a plus.
• Proficient with smartphones, computers, and basic software such as Microsoft Excel and email.
• Ability to communicate in Bahasa Malaysia, English, and preferably Mandarin.
• Good communication skills, responsible, and detail-oriented.
• Ability to work independently and manage time effectively.

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