CUSTOMER SERVICE cum OPERATION EXECUTIVE

LICENTOKIL (M) SDN BHD; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in pest control services is looking for a Customer Service cum Operation Executive to manage operations and enhance customer interactions. The successful candidate will be responsible for overseeing pest control services, managing inventory, and ensuring customer satisfaction. Candidates should possess a diploma or degree in a relevant field, with at least 3 years of experience in operations or customer service in a related industry. Strong communication skills and proficiency in MS Office are essential.

Qualifications

• Minimum 3 years in operations management or customer service.
• Excellent organizational and problem-solving skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Oversee daily pest control operations and team performance.
• Act as primary contact for customers, addressing inquiries.
• Assist in resource planning and manage inventory.

Skills

Organizational skills

Problem-solving skills

Communication

Interpersonal skills

Time management

Education

Diploma or degree in Business Administration

Diploma or degree in Environmental Science

Tools

MS Office

Job description

CUSTOMER SERVICE cum OPERATION EXECUTIVE

As the Customer Service cum Operation Executive, your key responsibilities include:

Operational Management:

Oversee and coordinate daily pest control operations to ensure smooth service delivery.

Monitor and evaluate team performance to meet quality and productivity standards.

Ensure adherence to ISO 9001 standards and company policies during service execution.

Assist in resource planning, including manpower and equipment allocation.

Manage inventory, including pest control chemicals, tools, and equipment, ensuring proper stock levels and compliance with safety protocols.

Conduct regular stock checks and audits to maintain inventory accuracy.

Conduct regular audits and inspections to maintain service quality.

Customer Service:

Act as the primary point of contact for customers, addressing inquiries and resolving complaints promptly.

Manage service scheduling and follow-ups to ensure timely delivery.

Provide professional advice and recommendations to customers regarding pest control solutions.

Maintain accurate records of customer interactions and service feedback for continuous improvement.

Coordinate with sales, operation, and administrative support teams to ensure a seamless service experience.

Provide training and guidance to subordinate/technicians to enhance their skills and knowledge.

Requirements

A diploma or degree in Business Administration, Environmental Science, or a related field.

Minimum 3 years in operations management, customer service, or store management, preferably in the pest control or related industry.

Excellent organizational and problem-solving skills.

Strong communication and interpersonal abilities.

Proficiency in MS Office applications (Word, Excel, PowerPoint).

Ability to manage multiple tasks effectively under pressure.

Able to speak Mandarin is an advantage

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Executive? Do you have customer service experience? Do you have experience in a sales role? Which of the following Microsoft Office products are you experienced with? Have you worked in a role which requires a sound understanding of ISO 9001?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as an Operations Executive