Customer Service Coordinator (Supply Chain) – MNC Pharma

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational pharmaceutical company is seeking a Customer Service Coordinator to manage order servicing and improve customer satisfaction. The ideal candidate will have a Bachelor's degree or diploma, experience in customer service or supply chain, and strong communication skills. They will handle inquiries, resolve issues, and ensure timely order fulfillment, contributing to the overall efficiency of the supply chain.

Qualifications

• 1-2 years of working experience in Customer Service/Supply Chain.
• Good communication and interpersonal skills.
• Meticulous and able to work under pressure.

Responsibilities

• Serve as the primary point of contact for stakeholders.
• Manage order servicing activities and resolve issues.
• Ensure compliance to company policies and documentation.

Skills

Communication

Interpersonal

Meticulousness

Ability to work under pressure

Ability to work in fast-paced environment

Proficiency in MS Office

Education

Bachelor's degree/Diploma in related discipline

Tools

SAP

Job description

Customer Service Coordinator (Supply Chain) – MNC Pharma

• Serve as the primary point of contact for both internal and external stakeholders, managing day-to-day order servicing activities, resolving issues, and supporting continuous improvement initiatives.
• Provide a full range of customer service support, including handling inquiries, processing orders, and resolving issues related to order, shipment, and delivery.
• Monitor and manage order fulfillment issues to ensure completeness and timeliness of shipment arrangements.
• To ensure prompt and professional resolution to maintain customer satisfaction.
• Ensure proper documentations and records retention which comply to company policies.
• Ensure full compliance to company policies and SOPs.
• Assist the Customer Service Manager with E-invoicing and other related projects.
• Support company initiatives for process improvement.
• Prepare reports

Job Requirements:

• Bachelor’s degree/ Diploma in related discipline.
• 1-2 years of working experience in Customer Service/Supply Chain related
• Good communication and interpersonal skills
• Meticulous and able to work under pressure environment.
• Able to work in fast-paced working environment.
• Applicant with SAP experience is added advantage.
• Proficient in MS Office

Others Information:

For those who have what it takes, please send in resume to:

Recruitment Consultant : Janice Lim

No, 18, 2nd Floor,Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : [phone]