Customer Service Coordinator

IDMS Technologies; Seremban; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Seremban is looking for an Inventory Manager to oversee inventory management, coordinate with suppliers and technicians, and handle warranty claims. The ideal candidate will possess strong problem-solving skills, attention to detail, and a relevant higher education, and will thrive in a team environment.

Qualifications

• Minimum 2 years of experience in customer service roles.
• Ability to handle tasks with minimal supervision.
• Mature, independent, and flexible in work hours.

Responsibilities

• Responsible for inventory management and control.
• Work with suppliers to source inventory parts.
• Coordinate with technicians on spare parts.

Skills

Problem-solving skills

Attention to detail

Effective planning

Teamwork

Critical thinking

Education

Higher education (Diploma/Degree) in any related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SQL

Job description

• Responsible for inventory management and control.

• Work with suppliers to source inventory parts for HQ and branch.

• Coordinate with technicians on spare parts.

• Participate in monthly audit of spare part inventory.

• Handle warranty claim parts with the principal office.

• Manage dealer spare parts supply.

• Update spare parts status in the software system.

• Forecast needs and place orders to maintain optimal inventory levels.

Requirements:

- Minimum 2 years of experience in customer service roles.

- Personality traits: sense of ownership, responsibility, proactivity, attention to detail, critical thinking, effective planning, teamwork, firmness, persuasiveness, honesty.

- Mature, able to work independently, and handle customer complaints.

- Dependability: consistently meet deadlines without reminders, committed to completing tasks.

- Flexibility: willing to adjust hours and assist colleagues as needed.

- Problem-solving skills for inventory issues.

- Higher education (Diploma/Degree) in any or related field.

- Ability to handle tasks with minimal supervision.

- Proficient in Microsoft Word, Excel, PowerPoint, and SQL.