Customer Service Coordinator

World Asia Logistics (M) Sdn. Bhd.; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a leading logistics company as a Customer Service Coordinator in Shah Alam. You will provide high-quality support, manage customer inquiries, and contribute to improving service processes. This role offers opportunities for professional growth and development in a dynamic, supportive environment.

Benefits

Generous annual and medical leave

Professional development opportunities

Team-building activities

Qualifications

• 1-2 years in customer service or client-facing roles, preferably in logistics.
• Proficient in using CRM systems.
• Strong ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Handle customer inquiries via various channels in a timely manner.
• Log customer interactions and follow up on outstanding issues.
• Assist with processing customer orders and complaints.

Skills

Communication

Problem-solving

Interpersonal skills

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

About the role

This is a full-time Customer Service Coordinator role based in Shah Alam, Selangor. Reporting to the Customer Service Manager, you will be responsible for providing high-quality customer service and support to World Asia Logistics (M) Sdn. Bhd.'s diverse client base. Your primary focus will be on effectively handling customer enquiries, resolving issues, and ensuring a positive customer experience.

What you'll be doing

Respond to customer enquiries via phone, email, and other communication channels in a timely and professional manner

Accurately log and document all customer interactions and follow up on open issues

Identify and escalate complex customer concerns to the appropriate team or manager

Provide customers with up-to-date information on order status, delivery, and other relevant matters

Assist with the processing of customer orders, requests, and complaints

Collaborate with internal teams to ensure seamless customer service delivery

Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

At least 1-2 years of experience in a customer service or client-facing role, ideally in the logistics or transportation industry

Strong communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds

Excellent problem-solving and decision-making abilities, with a focus on providing timely and effective solutions

Proficient in using customer relationship management (CRM) systems and other relevant software

Ability to work in a fast-paced environment and prioritise tasks effectively

Commitment to providing exceptional customer service and a willingness to go the extra mile

Strong attention to detail and data entry skills

What we offer

At World Asia Logistics (M) Sdn. Bhd., we value our employees and strive to create a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

Generous annual leave and medical leave entitlements

Opportunities for professional development and career advancement

Team-building activities and social events

If you're excited about the prospect of joining our dynamic team and contributing to the success of World Asia Logistics (M) Sdn. Bhd., we encourage you to apply now.

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Your application will include the following questions:

What's your expected monthly basic salary? Do you have freight forwarding experience? Which of the following types of qualifications do you have? Do you have customer service experience? How many years' experience do you have as a customer service coordinator? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have in the logistics, freight & delivery services industry?

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What can I earn as a Customer Service Coordinator